Email Support Specialist

AS White Global Pty; Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical benefits for you and family

Generous paid leave

Flexible work setup

Job summary

AS White Global Pty is seeking an Email Support Specialist to support operational excellence by managing case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy and confidentiality.

The role requires 2+ years in office, administrative, or healthcare customer service, strong Microsoft Outlook skills, and an ability to handle high-volume tasks while maintaining professional communication. Manila on-site with potential hybrid transition.

Qualifications

• At least 2 years in office, administrative, or healthcare customer service.
• Proficient in Microsoft Outlook; working knowledge of Word, Excel.
• Strong typing, accuracy, and time-management.
• Able to handle high-volume tasks with confidentiality.
• Excellent written and verbal communication; professional inquiry handling.

Responsibilities

• Review and process assigned queues, emails, web notes, appointment requests, cancellations, and case updates.
• Schedule, reschedule, and update appointments based on client, vendor, attorney, or case requirements.
• Maintain accurate case records by updating timeframes, contact details, status notes, and related information.
• Monitor shared inboxes and route cases or requests to the appropriate department.
• Track, follow up, and close cases in line with client instructions and internal procedures.
• Process fee approvals, no-shows, and other administrative tasks while meeting productivity and quality targets.
• Manage a high-volume workload while maintaining accuracy, confidentiality, and professional communication.

Skills

Customer service

Time management

Attention to detail

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web-based systems

Job description

What if your next role was with a global leader in medical and document management, trusted by insurers, law firms, and government agencies to deliver accurate, secure, and timely records?

The Opportunity

Support operational excellence as an Email Support Specialist by managing case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy, confidentiality, and timely client-focused service.

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

“ASW is my second home and family. They have opened a lot of opportunities for me.” - Underwriting Assistant, ASW Philippines.

What You’ll Do

• Review and process assigned queues, emails, web notes, appointment requests, cancellations, and case updates.
• Schedule, reschedule, and update appointments based on client, vendor, attorney, or case requirements.
• Maintain accurate case records by updating timeframes, contact details, status notes, and related information.
• Monitor shared inboxes and route cases or requests to the appropriate department.
• Track, follow up, and close cases in line with client instructions and internal procedures.
• Process fee approvals, no-shows, and other administrative tasks while meeting productivity and quality targets.
• Manage a high-volume workload while maintaining accuracy, confidentiality, and professional communication.

Key Criteria

• At least 2 years of office, administrative, or customer service experience within the healthcare field preferred.
• Proficient in Microsoft Outlook, with working knowledge of Word, Excel, and web-based systems.
• Strong typing, accuracy, attention to detail, and time-management skills.
• Able to handle high-volume tasks, prioritize effectively, and work independently.
• Strong communication skills with the ability to respond professionally to internal and external inquiries.
• Able to follow procedures, maintain confidentiality, and comply with company policies and compliance standards.

Work setup:

• Manila (BGC, Taguig): US Eastern time hours of 8:30AM to 5:30PM (8:30PM to 5:30AM PHT) with a full onsite work arrangement during the probationary period; transition to hybrid afterwards depending on performance (3x onsite, 2x WFH).