Global Email Support Specialist - Flexible, Impactful

AS White Global Pty; Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical benefits for you and family

Generous paid leave

Flexible work setup

Job summary

AS White Global Pty is seeking an Email Support Specialist to support operational excellence by managing case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy and confidentiality.

The role requires 2+ years in office, administrative, or healthcare customer service, strong Microsoft Outlook skills, and an ability to handle high-volume tasks while maintaining professional communication. Manila on-site with potential hybrid transition.

Qualifications

• At least 2 years in office, administrative, or healthcare customer service.
• Proficient in Microsoft Outlook; working knowledge of Word, Excel.
• Strong typing, accuracy, and time-management.
• Able to handle high-volume tasks with confidentiality.
• Excellent written and verbal communication; professional inquiry handling.

Responsibilities

• Review and process assigned queues, emails, web notes, appointment requests, cancellations, and case updates.
• Schedule, reschedule, and update appointments based on client, vendor, attorney, or case requirements.
• Maintain accurate case records by updating timeframes, contact details, status notes, and related information.
• Monitor shared inboxes and route cases or requests to the appropriate department.
• Track, follow up, and close cases in line with client instructions and internal procedures.
• Process fee approvals, no-shows, and other administrative tasks while meeting productivity and quality targets.
• Manage a high-volume workload while maintaining accuracy, confidentiality, and professional communication.

Skills

Customer service

Time management

Attention to detail

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web-based systems

Job description

AS White Global Pty is seeking an Email Support Specialist to support operational excellence by managing case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy and confidentiality.

The role requires 2+ years in office, administrative, or healthcare customer service, strong Microsoft Outlook skills, and an ability to handle high-volume tasks while maintaining professional communication. Manila on-site with potential hybrid transition.