Healthcare Quality Coordinator

AS White Global Pty; Manila; Hybrid; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Great Place to Work

Comprehensive medical care for you and

Generous paid leave

Flexible work setup

Job summary

AS White Global Pty in Manila, Philippines is seeking a detail-oriented operations assistant to support healthcare reporting workflows. You will receive and process client submissions, coordinate with the Clinical QA team, and ensure reports are accurate, complete, and delivered on time.

This role offers a hybrid work setup (3 days onsite, 2 remote) in Manila with US Eastern Time hours. You will maintain documentation, support invoicing and client communications, and help uphold HIPAA compliance

Qualifications

• Minimum 2 years of clerical/administrative experience in healthcare outsourcing.
• HIPAA regulations knowledge is a plus.
• Proficient with Word, Outlook and Excel.

Responsibilities

• Receive and process client submissions with complete information for clinical review.
• Coordinate daily with Clinical QA to monitor workflow and timely deliverables.
• Maintain documentation, trackers, and follow-up logs for client communications.
• Review reports for accuracy, completeness, formatting, grammar, and quality standards.
• Manage client, physician, and internal communications regarding status and inquiries.
• Ensure timely invoicing and proper record management per client agreements.
• Support efficiency by identifying issues, escalating concerns, and maintaining HIPAA compliance.

Skills

Strong English communication

Attention to detail

Time management

Ability to work under pressure

Independent working

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Join a trusted global healthcare services organization with decades of experience delivering independent medical evaluations, peer reviews, and compliance-driven solutions to clients worldwide.

The Opportunity

Be at the center of a fast-paced healthcare operations team, helping ensure reports are accurate, compliant, and delivered on time. Make a meaningful impact through strong coordination, communication, and quality-focused support.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines.

What You’ll Do

• Receive and process client submissions, ensuring all required information is accurately entered and complete for clinical review
• Coordinate daily with the Clinical QA team to monitor workflow, track report status, and ensure timely completion of deliverables
• Maintain accurate documentation, trackers, and follow-up logs for report status, outstanding items, and client communications
• Review completed reports for accuracy, completeness, formatting, grammar, and compliance with quality standards before client delivery
• Manage client, physician, and internal communications regarding report status, clarifications, addendums, and related inquiries
• Ensure timely invoicing, proper record management, and adherence to client agreements, company policies, and regulatory requirements
• Support operational efficiency by identifying report issues, escalating concerns when needed, maintaining HIPAA compliance, and performing other administrative duties as assigned

Key Criteria

• Minimum of 2 years of clerical or administrative experience in healthcare outsourcing
• Knowledge of HIPAA regulations is a plus
• Experienced in utilizing multiple software programs, including but not limited to Microsoft Office Tools (Word, Outlook, and Excel)
• Strong English communication skills; comfortable with calls and high-volume emails
• Excellent attention to detail, time management, and task prioritization
• Ability to work independently and efficiently under pressure in a fast-paced, high-volume setting

Work setup:

• Manila (BGC, Taguig): US Eastern Time 8:30AM to 5:30PM (8:30PM – 5:30AM PHT) with a hybrid setup (3 days onsite, 2 days remote) after a 6-month onsite probation.