Email Support Representative

SuperStaff; Masamat; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

20 PTO credits annually

Night differential

Job summary

SuperStaff in the Philippines is seeking a dedicated Customer Service Representative to respond to customers via email or chat, place orders, and provide product information. You will identify needs, upsell when possible, and build lasting relationships while meeting both personal and team targets.

This role is onsite at SM Clark or Makati with a 20,000 PHP base plus allowances. Evening and/or weekend shifts may be required.

Qualifications

• 2 years customer service experience preferred but not required.
• Experience in email support role is an advantage.
• High School Diploma or equivalent.

Responsibilities

• Respond to customers in a timely and accurate way via email or chat.
• Place orders and provide product information or general order assistance.
• Identify customer needs and offer solutions or alternatives.
• Upsell products when opportunities arise.
• Build sustainable relationships and engage customers by going the extra mile.
• Stay updated with industry trends to provide best in class service.
• Meet personal and team qualitative and quantitative targets.

Skills

Customer service

Email support

Communication skills

Time management

Attention to detail

Flexible scheduling

Automotive interest

Education

High School Diploma or equivalent

Job description

Duties and Responsibilities:

• Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance


• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives


• Seize opportunities to upsell products when they arise


• Build sustainable relationships and engage customers by going the extra mile


• Stay current with industry changes/trends to provide best in class service


• Meet personal/team qualitative and quantitative targets

Education and Experience:

• At Least 2 years of customer service experience preferred but not required


• Experience in email support role is an advantage


• High School Diploma or equivalent

Required Knowledge, Skills and Abilities:

• Able to respond to customer in a timely and accurate way via email or chat


• With Good Communication skills


• Basic computer and typing skills


• Consistent attention to detail and quality


• Customer focus and adaptability to different personality types


• Strong time management skills


• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts


• Jeep Enthusiast/Automotive Experience a plus


• HMO with 1 free dependent upon hire


• Life Insurance


• 20 PTO credits annually


• Night Differential


• Night Shift


• Onsite (SM Clark OR Makati)


• 20,000 basic + allowance