Email Support Representative

SuperStaff; Angeles; On-site; PHP 279,000 - 391,000; Full time

Job summary

SuperStaff is seeking a customer service representative to respond to inquiries via email or chat, place orders, and provide product information. The role emphasizes upselling opportunities and building strong customer relationships.

You'll be expected to stay updated on industry trends, maintain high-quality service, and consistently meet personal and team targets. Evening or weekend shifts may be required occasionally.

Qualifications

• At least 2 years of customer service experience preferred but not required.
• Experience in email support role is an advantage.
• High School Diploma or equivalent.

Responsibilities

• Respond to customer in a timely and accurate way via email or chat
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Skills

Communication skills

Customer service

Typing skills

Attention to detail

Customer focus

Flexibility with scheduling

Education

High School Diploma or equivalent

Job description

• Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Requirements

Education and Experience:

• At Least 2 years of customer service experience preferred but not required
• Experience in email support role is an advantage
• High School Diploma or equivalent

Required Knowledge, Skills and Abilities:

• Able to respond to customer in a timely and accurate way via email or chat
• With Good Communication skills
• Basic computer and typing skills
• Consistent attention to detail and quality
• Customer focus and adaptability to different personality types
• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts