CSR - Non Voice | Email Support (Financial Account)

Open Access BPO; Makati; On-site; PHP 187,000 - 312,000; Full time

Benefits offered by this job

Salary up to PHP 28,000/month

Transportation allowance PHP 1,000

Attendance incentive USD 100

Job summary

Open Access BPO is seeking an Email Support Agent in Makati to be the first line of contact for customer inquiries. The role emphasizes resolving issues via email, maintaining high interaction quality, and contributing to team targets within a supportive environment.

The ideal candidate has at least 1.6 years of email support experience, strong technical skills, and fluent English communication. Willingness to learn and adapt is essential for success at Makati site.

Qualifications

• 1.6+ years of experience in Email Support (no blended or short-term roles).
• Strong technical ability to navigate smartphone and computer apps.
• Experience using Zendesk or similar email tool.
• Proficient written and spoken English communication.
• Analytical thinker with attention to detail and empathy for users.

Responsibilities

• Respond to customer inquiries via email and resolve issues promptly.
• Strive to improve the quality of customer interactions.
• Collaborate with teammates to meet client targets.
• Handle additional tasks as required by the client.

Skills

Email Support

Technical Skills

English Communication

Analytical Thinking

Empathy

Team Player

Willing to Learn

Tools

Zendesk

Job description

• Earn up to PHP 28,000/month for this position




• 1000 Transportation Allowance




• 100 Dollars Attendance Incentives




• 7/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

• At least 1.6 years of experience as Email Support (No blended support and no short-term employment)




• Good technical skills (able to navigate through smartphone and computer applications)




• At least 1.6 years years of experience using Zendesk or a similar tool for email




• Proficient in written and verbal English communication




• A critical thinker with good analytical skills and attention to detail




• Ability to empathize with users and create a positive user experience




• Open-minded and prepared to take on new challenges and learn new skills




• Willing to work in Makati

RESPONSIBILITIES

As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.

• Assist customers via email, answering their questions and helping them to quickly resolve issues




• Regularly aim to improve the quality of customer interactions




• Be a team player; have fun and work with a team to hit client targets




• Perform other tasks as required by the client