Email & Chat Support Specialist — Start, Learn, Grow

Caldwell Communications; Quezon City; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Performance incentives

Night differential

Overtime pay

Holiday pay

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Career growth opportunities

Job summary

Caldwell Communications, Philippines, is hiring a Customer Service Representative (CSR) to join our onboarding-focused team. Start with paid training and hands-on learning while assisting customers with inquiries, requests, and concerns.

You will grow your career in a supportive BPO environment and deliver excellent service. This entry-level role welcomes fresh graduates and career shifters; you’ll work onsite in Metro Manila, earning up to 27,000 PHP monthly.

Qualifications

• High School or higher education completed; no BPO experience required.
• Excellent English communication skills and good attention to detail.
• Basic computer literacy and strong problem-solving abilities.
• Willing to work onsite in Metro Manila and flexible shifting schedules, including weekends/holidays when required.

Responsibilities

• Handle inbound customer calls professionally.
• Provide information about products, services, and accounts.
• Process customer requests and account updates.
• Resolve issues while keeping a positive customer experience.
• Document interactions in company systems.
• Escalate complex concerns when needed.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Good English communication

Basic computer skills

Customer service

Problem solving

Attention to detail

Education

High School/SHS/College Graduate

Job description

Caldwell Communications, Philippines, is hiring a Customer Service Representative (CSR) to join our onboarding-focused team. Start with paid training and hands-on learning while assisting customers with inquiries, requests, and concerns.

You will grow your career in a supportive BPO environment and deliver excellent service. This entry-level role welcomes fresh graduates and career shifters; you’ll work onsite in Metro Manila, earning up to 27,000 PHP monthly.