Email & Chat Support Specialist — Onsite, Growth Path

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay and Regular Salary Increases

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Job summary

A leading communications consultancy in the Philippines is seeking motivated individuals to join their team in customer support roles. The position offers career advancement opportunities, a competitive salary, and additional perks such as HMO coverage and paid training. Candidates should be high school graduates or higher, willing to work onsite and eager to develop their careers. Weekdays only work schedule ensures work-life balance.

Qualifications

• High school graduate or higher (college undergrads welcome).
• BPO experience is a plus but not required.
• Willing to work onsite and attend on-site interviews.
• Fresh grads excited to build a career are welcome.

Responsibilities

• Provide top-tier support resolving customer concerns via voice and non-voice.
• Maintain accurate and updated records in the internal system.
• Ensure customer satisfaction by resolving issues professionally.
• Stay informed on company products, policies, and processes.
• Collaborate with the team for continuous improvement.

Education

High school graduate or higher

Job description

A leading communications consultancy in the Philippines is seeking motivated individuals to join their team in customer support roles. The position offers career advancement opportunities, a competitive salary, and additional perks such as HMO coverage and paid training. Candidates should be high school graduates or higher, willing to work onsite and eager to develop their careers. Weekdays only work schedule ensures work-life balance.