Email Chat Support Representative - Paid Training

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay

Paid Training

Paid Time Off

Fun Company Events

Job summary

A communication consultancy in Marikina seeks an Email Chat Support Representative for a full-time role. Ideal candidates are reliable and enthusiastic individuals eager to start or advance their careers. Responsibilities include resolving customer inquiries and maintaining accurate records. Competitive salary, health insurance, and paid training are offered. High school graduates or college undergrads are welcome to apply, with work schedule on weekdays only.

Qualifications

• Must be a high school graduate or higher.
• BPO experience is a plus but not required.
• Willing to work onsite and attend interviews.

Responsibilities

• Provide top-tier support by resolving customer concerns.
• Maintain accurate records in the internal system.
• Ensure customer satisfaction by resolving issues professionally.
• Stay informed on company products and policies.
• Collaborate with the team for continuous improvement.

Skills

Customer support

Communication

Problem-solving

Team collaboration

Education

High school graduate

Job description

Email Chat Support Representative - Paid Training

Caldwell Communications Consultancy Philippines

On-site - Marikina; No Exp Required; High/Senior High School; Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Description

Jumpstart Your Career with Us – Be the Difference We\u2019re Looking For

Are you ready to grow, shine, and make an impact?

We\u2019re on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you\u2019re someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You\u2019ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You\u2019ll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You\u2019re a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Why Join Us?

• Because we don\u2019t just hire employees – we build careers.
• When you join our team, you\u2019re joining a workplace that values growth, teamwork, and your well-being.

Note: If the position requires you to work overseas, please be vigilant and beware of fraud.