Email and Chat Support | Hotel Booking Agent | CSR

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A leading communications consultancy is seeking Customer Service Representatives for hotel reservations in Marikina. The role involves assisting guests with inquiries, modifications, and cancellations, ensuring smooth booking experiences. Candidates should be detail-oriented and customer-focused, with at least a high school education. This full-time on-site position provides competitive pay and growth opportunities within a supportive team environment.

Qualifications

• Customer-focused and detail-oriented.
• Basic computer literacy required.
• Willingness to work onsite is essential.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer Service

Problem Solving

Organizational Skills

People Skills

Strong Work Ethic

Education

High School or Senior High School graduate

College preferred

Job description

Email and Chat Support | Hotel Booking Agent | CSR

Caldwell Communications Consultancy Philippines

On-site - Marikina No Exp Required High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

Handle reservation inquiries via phone, chat, or email

Assist with booking, modification, and cancellation requests

Provide accurate hotel details, pricing, and amenities

Document interactions in the system

Escalate complex cases to supervisors

Maintain quality and satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and company processes

Requirements:

High School or Senior High School graduate (College preferred)

Customer-focused and detail-oriented

Basic computer literacy

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Call Centre Back Office Support Organizational Skills People Skills Strong Work Ethic Customer Service Team Player Problem Solving

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HR Manager Caldwell Communications Consultancy Philippines

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