Hotel Reservation Specialist/Agent - Pure Non-Voice - CSR

Caldwell Communications Consultancy Philippines; Pasay; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid training

On-site parking

Transportation service provided

Flextime

On-site parking

Transportation service provided

Job summary

A customer support consultancy in Pasay, Philippines is hiring Email & Chat Support Associates for a non-voice role involving customer queries via email and chat. This position requires basic computer and typing skills, with a focus on maintaining customer satisfaction. Fresh graduates and experienced candidates can apply, with the company providing a supportive environment, paid training, and a fixed salary with performance incentives. Shifts may be required and flextime options are available.

Qualifications

• Ability to multitask and work in a fast-paced environment.
• Freshers and experienced candidates can apply.
• Willingness to work in shifts if applicable.

Responsibilities

• Resolve customer issues by following standard operating procedures.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction through clear communication.
• Meet quality and productivity targets set by the team.

Skills

Basic computer knowledge

Typing skills

Multitasking

Customer communication

Job description

Caldwell Communications Consultancy Philippines

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are hiring Email & Chat Support Associates for a non-voice customer support role. The position involves handling customer queries through email and live chat only—no phone calls required. Paid training will be provided, so both freshers and experienced candidates are welcome.

Key Responsibilities

• Resolve customer issues by following standard operating procedures
• Maintain accurate records of customer interactions
• Ensure high levels of customer satisfaction through clear and courteous communication
• Meet quality and productivity targets set by the team

Eligibility & Requirements

• Basic computer knowledge and typing skills
• Ability to multitask and work in a fast-paced environment
• Willingness to work in shifts (if applicable)
• Freshers and experienced candidates can apply
• Paid training provided
• Fixed salary with performance incentives
• Non-voice process (email and chat only)
• Supportive work environment

Job Types: Full-time, Permanent, Fixed term, Temporary, Fresh graduate

• Flextime
• On-site parking
• Paid training
• Transportation service provided

HR Manager Caldwell Communications Consultancy Philippines

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