Chat and Email Support | Hotel Booking Agent | Fixed Weekends Off

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

Paid Training

Performance-based incentives

Clear paths for career development

Job summary

A hospitality support company is seeking experienced Chat Assistants in Metro Manila. The role involves assisting customers with hotel bookings via chat and email, providing timely information about services, and adhering to high customer service standards. Candidates should possess strong written communication skills and a customer-first mindset. This position offers competitive salary, paid training, and weekends off, along with opportunities for career advancement.

Qualifications

• Must have experience in customer support through chat or email.
• Ability to assist with hotel bookings and inquiries.
• Familiarity with handling customer records and reservation systems.

Responsibilities

• Assist customers via chat and email with hotel bookings.
• Provide accurate information about room availability and hotel policies.
• Update customer records in the internal system.
• Maintain quality and compliance with internal guidelines.
• Participate in paid training.

Skills

Strong written communication skills

Customer-first mindset

Experience in chat or email support

Job description

Chat and Email Support | Hotel Booking Agent | Fixed Weekends Off

Caldwell Communications Consultancy Philippines

We’re in search of experienced Chat Assistants to join our growing Hotel Reservation Team. If you have strong written communication skills, a customer-first mindset, and experience in chat or email support, this is your opportunity to grow your career in a professional and supportive environment.

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Responsibilities

• Assisting customers via chat and email with hotel bookings, confirmations, cancellations, and inquiries
• Providing accurate and timely information about room availability, pricing, and hotel policies
• Ensuring each interaction meets our high customer service standards
• Updating customer records and reservation details in the internal system
• Following internal guidelines to maintain quality and compliance
• Weekends Off – Enjoy your Saturdays and Sundays
• Paid Training to support your success from day one
• Competitive Salary plus performance-based incentives
• Clear paths for career development and promotion

Safety Advisory

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for