Hotel Reservation Specialist/Agent - Pure Non-Voice - CSR

Caldwell Communications Consultancy Philippines; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Paid training

Transportation service provided

On-site parking

Flextime

Job summary

A leading customer support company in Metro Manila is seeking Email & Chat Support Associates for a non-voice role. The position focuses on resolving customer issues through email and live chat with no phone calls required. Candidates of all experience levels, including fresh graduates, are welcome. The role offers paid training, fixed salary, and performance incentives, all within a supportive work environment.

Qualifications

• Ability to multitask and work in a fast-paced environment.
• Must be able to type efficiently.
• Strong communication skills are essential.

Responsibilities

• Resolve customer issues via email and chat.
• Maintain accurate records of interactions.
• Ensure high customer satisfaction.

Skills

Basic computer knowledge

Typing skills

Multitasking

Customer service communication

Job description

Caldwell Communications Consultancy Philippines

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are hiring Email & Chat Support Associates for a non-voice customer support role. The position involves handling customer queries through email and live chat only—no phone calls required. Paid training will be provided, so both freshers and experienced candidates are welcome.

Key Responsibilities

• Resolve customer issues by following standard operating procedures
• Maintain accurate records of customer interactions
• Ensure high levels of customer satisfaction through clear and courteous communication
• Meet quality and productivity targets set by the team

Eligibility & Requirements

• Basic computer knowledge and typing skills
• Ability to multitask and work in a fast-paced environment
• Willingness to work in shifts (if applicable)
• Freshers and experienced candidates can apply
• Paid training provided
• Fixed salary with performance incentives
• Non-voice process (email and chat only)
• Supportive work environment

Job Types: Full-time, Permanent, Fixed term, Temporary, Fresh graduate

• Flextime
• On-site parking
• Paid training
• Transportation service provided

HR Manager Caldwell Communications Consultancy Philippines

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