Elite Customer Care & Solutions Specialist

FedEx; Angeles; On-site; PHP 201,000 - 290,000; Full time

Job summary

FedEx is hiring for a customer support role based in the Philippines. The role covers premier customer support, onboarding, bookings, case management, claims handling, and execution of solution logistics.

The job requires secondary education or equivalent and about two years of customer service experience. The position emphasizes proactive notification and prevention, and strong relationship management to deliver customized reporting.

Qualifications

• Secondary education or equivalent required.
• Two years of work experience in customer service and interaction.

Responsibilities

• Premier Customer Support
• Basic Process Onboarding
• Bookings
• Case Management
• Claims Handling
• Execution of Solution Logistics
• Inquiry
• Issue Resolution
• Pro-active Notification
• Pro-active Prevention
• Relationship Management
• Run and Provide Customized Reporting

Skills

Customer service

Communication

Education

Secondary education or equivalent

Job description

FedEx is hiring for a customer support role based in the Philippines. The role covers premier customer support, onboarding, bookings, case management, claims handling, and execution of solution logistics.

The job requires secondary education or equivalent and about two years of customer service experience. The position emphasizes proactive notification and prevention, and strong relationship management to deliver customized reporting.