Tech-Driven Customer Support Specialist

Flexicon Solution Inc.; Makati; On-site; PHP 1,230,012 - 1,845,018; Full time

Job summary

Flexicon Solution Inc. is hiring a Customer Service Representative in Makati, Philippines. This role involves delivering exceptional support by addressing customer inquiries and resolving concerns across various channels.

The ideal candidate possesses strong communication skills, technical aptitude, and a collaborative mindset, ensuring a seamless customer experience. Responsibilities include providing technical support and collaborating with internal teams for continuous improvement.

Qualifications

• Fluent in English with strong written communication skills.
• Proven ability to multitask effectively in a dynamic environment.
• Experience in the information technology industry is a plus.

Responsibilities

• Deliver high-quality customer service and respond to inquiries promptly.
• Provide first-level technical support for website and application issues.
• Collaborate with teams for timely issue resolution and process improvement.

Skills

Strong communication skills

Technical aptitude

Advanced troubleshooting

Collaboration

Customer-facing skills

Education

Bachelor's degree in any field

Job description

Flexicon Solution Inc. is hiring a Customer Service Representative in Makati, Philippines. This role involves delivering exceptional support by addressing customer inquiries and resolving concerns across various channels.

The ideal candidate possesses strong communication skills, technical aptitude, and a collaborative mindset, ensuring a seamless customer experience. Responsibilities include providing technical support and collaborating with internal teams for continuous improvement.