Global Customer Care Specialist

EXL Talent Acquisition Team; Quezon City; Presencial; PHP 335.000 - 502.000; Jornada completa

Descripción de la vacante

EXL Talent Acquisition Team, based in the Philippines, seeks a customer service professional for international voice support in Metro Manila. You will handle inquiries, manage service requests, and coordinate to resolve issues while maintaining high service standards.

The role requires at least 1 year of international voice BPO experience and strong English communication skills. Join a team focused on delivering an excellent customer experience and efficient issue resolution.

Formación

• Experience in international voice BPO operations.
• Strong English communication skills.

Responsabilidades

• Interact with customers and provide information and assistance.
• Create, manage, and close service requests.
• Resolve queries by coordinating with internal departments.
• Handle straightforward issues; escalate complex ones to seniors.
• Deliver excellent customer service to ensure a great experience.

Conocimientos

International voice BPO experience

English communication skills

Descripción del empleo

EXL Talent Acquisition Team, based in the Philippines, seeks a customer service professional for international voice support in Metro Manila. You will handle inquiries, manage service requests, and coordinate to resolve issues while maintaining high service standards.

The role requires at least 1 year of international voice BPO experience and strong English communication skills. Join a team focused on delivering an excellent customer experience and efficient issue resolution.