Customer Support Specialist — Empathy & Solutions

Convergys; Calamba; On-site; PHP 223,200 - 334,800; Full time

Job summary

A global customer service provider located in Laguna, Philippines is seeking a Customer Care Specialist. In this role, you will provide support to customers through phone calls and Internet interactions. Responsibilities include ensuring service quality, resolving issues, and documenting inquiries. The ideal candidate will possess strong customer service skills, effective communication abilities, and a minimum of two years of college education. Join our team to help leading brands improve their customer experiences.

Qualifications

• High school diploma preferred.
• Strong attention to detail required.
• Dependable and adaptable in a fast-paced environment.

Responsibilities

• Interface with customers via calls or internet.
• Provide resolution of routine problems.
• Document customer inquiries in tracking database.

Skills

Customer service orientation

Strong communication skills

Computer navigation skills

Ability to multi-task

Education

Minimum two years of college education

Job description

A global customer service provider located in Laguna, Philippines is seeking a Customer Care Specialist. In this role, you will provide support to customers through phone calls and Internet interactions. Responsibilities include ensuring service quality, resolving issues, and documenting inquiries. The ideal candidate will possess strong customer service skills, effective communication abilities, and a minimum of two years of college education. Join our team to help leading brands improve their customer experiences.