Front-Line Customer & Logistics Specialist

FedEx; Merida; On-site; PHP 201,000 - 290,000; Full time

Job summary

FedEx is hiring in the Philippines for an office-based role that supports front-line operations with data entry, trace activities, and despatch coordination. The position emphasizes customer service, sales, and efficient branch administration.

Responsibilities include assisting customers, verifying package details, and processing documentation while safeguarding company values and ensuring a positive customer experience.

Qualifications

• High School degree or equivalent.
• Two years in customer service with a sales focus.
• Cash handling knowledge and values management.
• Experience in FedEx SCS Warehouse is preferred.

Responsibilities

• Perform front-line customer service and administrative tasks.
• Assist customers with tracing packages and answering product questions.
• Check packages for labeling, content, weight, insurance, and customs docs.
• Open/close branch, maintain area cleanliness and office equipment.
• Identify new business opportunities and handle sales leads.
• Ensure excellent customer experience with effective problem solving.

Skills

Heavy lifting

Attention to detail

Planning & organizing

Interpersonal skills

Problem solving

Task coordination

Instruction interpretation

Tech literacy

Office skills

Clear communication

Professional appearance

Education

High School degree/Equivalent

Job description

FedEx is hiring in the Philippines for an office-based role that supports front-line operations with data entry, trace activities, and despatch coordination. The position emphasizes customer service, sales, and efficient branch administration.

Responsibilities include assisting customers, verifying package details, and processing documentation while safeguarding company values and ensuring a positive customer experience.