Automotive Aftersales Manager

Fortune Electricars Philippine Corp.; Parañaque; Vor Ort; PHP 446.400 - 669.600; Vollzeit

Zusammenfassung

A leading automotive company seeks an experienced Aftersales Manager with a focus on Electric Vehicles (EVs) to spearhead post-sales operations. This role includes managing insurance claims, parts procurement, and ensuring top-tier customer support. The ideal candidate should have at least 1 year in the automotive industry, strong technical knowledge of EVs, and excellent negotiation skills. The position is full-time based in Parañaque, Metro Manila.

Qualifikationen

• Minimum of 1 year of experience in the automotive industry, preferably in a supervisory role.
• Understanding of Electric and Hybrid Vehicles technology and battery systems is highly required.
• Proven experience in handling automotive insurance claims and procurement of spare parts.

Aufgaben

• Lead the coordination and processing of vehicle insurance claims.
• Manage the sourcing and purchasing of high-quality automotive parts.
• Provide expert guidance on vehicle maintenance and repairs focused on EVs.
• Develop and implement aftersales programs to maximize customer satisfaction.
• Oversee service technicians and administrative staff.

Kenntnisse

Negotiation skills

Customer-centric mindset

Technical expertise in EVs

Bilingual: English and Filipino

Ausbildung

Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Management or related field

Jobbeschreibung

Job Title

Aftersales Manager (Automotive/EV Focus)

Employment Type

Full-time

Job Overview

We are looking for a dynamic and experienced Aftersales Manager to spearhead our post‑sales operations. As the primary lead for our automotive service and parts department, you will ensure our customers receive top‑tier support throughout their ownership journey. The ideal candidate will blend technical expertise in Electric Vehicles (EVs) with strong administrative skills in insurance and procurement.

Key Responsibilities

• Insurance Management: Lead the coordination and processing of vehicle insurance claims; act as the primary liaison between the company, insurance providers, and customers to ensure seamless settlements.
• Parts Procurement & Inventory: Manage the sourcing and purchasing of high-quality automotive parts; maintain optimal inventory levels and build strong relationships with suppliers to ensure cost‑efficiency.
• Technical Leadership: Provide expert guidance on vehicle maintenance and repairs, with a specific focus on the unique diagnostic and service requirements of Electric and Hybrid Vehicles (EVs).
• Customer Retention: Develop and implement aftersales programs and service standards to maximize customer satisfaction and loyalty.
• Team Supervision: Oversee service technicians and administrative staff, ensuring all safety protocols and quality standards are met.

Qualifications

• Industry Experience: Minimum of 1 year of experience in the automotive industry, preferably in a supervisory or management role within Aftersales or Service Operations.
• EV Knowledge: Understanding of Electric and Hybrid Vehicles technology, battery systems, and specialized EV maintenance is highly required.
• Technical Skills: Proven experience in handling automotive insurance claims and procurement/buying of automotive spare parts.
• Education: Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Management, or a related field.
• Licenses: A valid Driver’s License is a significant advantage.
• Soft Skills: Strong negotiation skills, excellent command of English and Filipino, and a customer‑centric mindset.