eCommerce Specialist

Crocs; Makati; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Crocs, Inc. in Manila is seeking a detail-oriented E-commerce Operations Specialist to support daily execution across Shopee, Lazada, TikTok Shop, and DTC platforms.

You’ll work with the E-commerce enabler to align priorities, execute campaigns, monitor inventory, and prepare performance reports. The ideal candidate has 1–3 years in e-commerce operations, hands-on experience with TikTok Shop, Shopee, Lazada, and strong Excel/Sheets skills.

Qualifications

• 1–3 years of experience in E‑commerce operations or digital commerce.
• Hands‑on exposure to TikTok Shop; Shopee and Lazada experience preferred.
• Experience working with E‑commerce enablers or agencies strongly preferred.
• Strong attention to detail with a disciplined execution mindset.

Responsibilities

• Support daily E‑commerce execution across Shopee, Lazada, TikTok Shop, and/or DTC platforms.
• Work with the E‑commerce enabler on a daily basis to align on priorities, execution status, and issue resolution.
• Execute campaigns, promotions, vouchers, pricing, and content updates with the enabler.
• Support execution of mega campaigns (e.g. 9.9, 11.11, Payday, Brand Days).
• Conduct daily platform checks (SKUs, pricing, campaigns, orders, ratings).
• Monitor inventory availability and flag OOS or fulfilment risks to the Manager and enabler.
• Track and prepare sales and performance reports (sales, traffic, conversion, store health).
• Coordinate with Operations, Customer Service, and the enabler to resolve platform or order issues.

Skills

Attention to detail

Data analysis

Communication skills

Coordination

Fast-paced environment

Tools

Excel

Google Sheets

ERP exposure

SAP

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You'll Do

• Support daily E‑commerce execution across Shopee, Lazada, TikTok Shop, and/or DTC platforms
• Work with the E‑commerce enabler on a daily basis to align on priorities, execution status, and issue resolution
• Execute campaigns, promotions, vouchers, pricing, and content updates with the enabler
• Support execution of mega campaigns (e.g. 9.9, 11.11, Payday, Brand Days)
• Conduct daily platform checks (SKUs, pricing, campaigns, orders, ratings)
• Monitor inventory availability and flag OOS or fulfilment risks to the Manager and enabler
• Track and prepare sales and performance reports (sales, traffic, conversion, store health)
• Coordinate with Operations, Customer Service, and the enabler to resolve platform or order issues

What You'll Bring to the Table

• 1–3 years of experience in E‑commerce operations, marketplace support, or digital commerce
• Hands‑on exposure to TikTok Shop; Shopee and Lazada experience preferred
• Experience working with E‑commerce enablers or agencies strongly preferred
• Strong attention to detail with a disciplined execution mindset
• Comfortable working with data, reports, and multiple systems
• Proficient in Excel / Google Sheets; SAP or ERP exposure is a plus
• Strong coordination and communication skills in a fast‑paced environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In‑office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.