E Commerce Account Specialist

Gingersnaps Philippines; Pasig; On-site; PHP 400,000 - 640,000; Full time

Job summary

Gingersnaps Philippines is seeking an experienced E-commerce Account Specialist to manage online storefronts across Shopee, Lazada, Zalora, and Shopify. You will collaborate with Marketing and Merchandising to align online strategies with business goals and ensure seamless cross-functional operations.

You will leverage data to drive listings optimization, promotions, and product assortment while delivering strong customer service and leadership to the team in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, or related field.
• Minimum 3 years in e-commerce/online retail with leadership experience.
• Hands-on experience with Shopee, Lazada, TikTok Shop, Zalora or similar platforms.
• Strong analytics, Excel/Sheets, and KPI monitoring.
• Ability to lead, coach, and develop team members.

Responsibilities

• Develop and optimize product listings across platforms.
• Collaborate with Marketing and Merchandising Planning to align online and offline strategies.
• Monitor KPIs, inventory, fulfillment, and customer service metrics.
• Guide promotions, pricing, vouchers, and campaign execution.
• Ensure online assortments align with offline offerings and campaigns.

Skills

Platform management

Data analysis

Team leadership

Campaign execution

Stakeholder management

Customer service

Education

Bachelor's degree in Business Administration/Marketing/E-Commerce

Tools

Shopee

Lazada

TikTok Shop

Zalora

Shopify

Job description

As the E-commerce Account Specialist, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

Job Description

• E-commerce Platform Wizardry: You'll be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.
• Dive deep into each platform's unique features to optimize product listings, from catchy titles to irresistible images.
• Heartfelt Collaboration with Marketing and Merchandising: Work hand-in-hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.
• Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.
• Data Whisperer and Strategy Savant: Harness the power of data to uncover insights that drive our online sales strategies forward.
• Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.
• Customer Care Champion: Embrace every customer interaction as an opportunity to create a memorable experience.
• Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of Fashion Fusion.
• Team Player Extraordinaire: Bring your collaborative spirit to the table, working closely with cross-functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.
• Share your knowledge and insights with your teammates, fostering a culture of continuous leaming and growth.
• And do other duties/functions as may be assigned by the Company from time to time.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, Retail Management, Operations Management, or a related field.
• At least 3 years of experience in e-commerce, online retail, marketplace operations, or related fields, preferably with supervisory or leadership experience.
• Hands-on experience managing e-commerce platforms and marketplaces such as Shopee, Lazada, TikTok Shop, Zalora, or similar platforms.
• Strong understanding of e-commerce operations, online merchandising, promotions, pricing, vouchers, campaign execution, and marketplace processes.
• Experience monitoring e-commerce KPIs, sales performance, inventory, fulfillment, and customer service metrics.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Proficient in Microsoft Excel/Google Sheets and experienced in preparing and analyzing business reports.
• Strong communication, coordination, stakeholder management, and organizational skills.
• Demonstrated ability to lead, coach, and develop team members.
• Highly detail-oriented, proactive, and results-driven.
• Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven e-commerce environment.

Why Join Us?

This is an exciting opportunity for an e-commerce professional who wants to make a direct impact on online business growth. You will have the opportunity to lead key e-commerce operations, collaborate with multiple teams, influence campaign execution, develop your team, and contribute to continuous improvements that elevate the overall online customer experience.

If you are an e-commerce professional who thrives on challenges, enjoys working with data and people, and is passionate about building high-performing online operations, we’d love to have you on our team!

Work Location

In person