E-Commerce Account Specialist

Gingersnaps; Pasig; On-site; PHP 420,000 - 580,000; Full time

Job summary

Gingersnaps is seeking an E-commerce Account Specialist to manage our online storefronts across Shopee, Lazada, Zalora, and Shopify. You will collaborate with Marketing and Merchandising to align online strategies with campaigns and offline offerings.

You will leverage data to guide promotions, optimize listings, and enhance the customer experience, while coordinating with Store Ops, Fulfillment, and Customer Service to ensure seamless operations.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, Retail Management, Operations Management or related field.
• 3+ years of experience in e-commerce, online retail, marketplace operations, or related fields, preferably with supervisory or leadership experience.
• Hands-on experience managing e-commerce platforms and marketplaces such as Shopee, Lazada, TikTok Shop, Zalora, or similar platforms.
• Strong understanding of e-commerce operations, online merchandising, promotions, pricing, vouchers, campaign execution, and marketplace processes.
• Experience monitoring e-commerce KPIs, sales performance, inventory, fulfillment, and customer service metrics.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Proficient in Microsoft Excel/Google Sheets and experienced in preparing and analyzing business reports.
• Strong communication, coordination, stakeholder management, and organizational skills.
• Demonstrated ability to lead, coach, and develop team members.
• Highly detail-oriented, proactive, and results-driven.
• Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven e-commerce environment.

Responsibilities

• Manage online storefronts across platforms (Shopee, Lazada, Zalora, Shopify) to showcase latest collections.
• Optimize product listings with platform-specific features, catchy titles, and compelling images.
• Collaborate with Marketing and Merchandising to align online sales with campaigns and offline offerings.
• Drive data-based insights to inform promotions, calendars, and product assortment.
• Provide exceptional customer care to create memorable experiences and resolve issues.
• Coordinate with Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.

Skills

Leadership experience

Analytical skills

Communication skills

Project management

Team collaboration

Customer-centric mindset

Problem solving

Education

Bachelor’s degree in Business Administration/Marketing/E-Commerce/Retail Management/Operations Management

Tools

Microsoft Excel

Google Sheets

Job description

As the E-commerce Account Specialist, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

JOB DESCRIPTION:

1. E-commerce Platform Wizardry:

• You'll be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.
• Dive deep into each platform's unique features to optimize product listings, from catchy titles to irresistible images.

2. Heartfelt Collaboration with Marketing and Merchandising:

• Work hand-in-hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.
• Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.

3. Data Whisperer and Strategy Savant:

• Hamess the power of data to uncover insights that drive our online sales strategies forward
• Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.

4. Customer Care Champion:

• Embrace every customer interaction as an opportunity to create a memorable experience.
• Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of Fashion Fusion.

5. Team Player Extraordinaire:

• Bring your collaborative spirit to the table, working closely with cross-functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.
• Share your knowledge and insights with your teammates, fostering a culture of continuous leaming and growth.

6. And do other duties/functions as may be assigned by the Company from time to time.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, Retail Management, Operations Management, or a related field.
• At least 3 years of experience in e-commerce, online retail, marketplace operations, or related fields, preferably with supervisory or leadership experience.
• Hands‑on experience managing e-commerce platforms and marketplaces such as Shopee, Lazada, TikTok Shop, Zalora, or similar platforms.
• Strong understanding of e-commerce operations, online merchandising, promotions, pricing, vouchers, campaign execution, and marketplace processes.
• Experience monitoring e-commerce KPIs, sales performance, inventory, fulfillment, and customer service metrics.
• Strong analytical and problem‑solving skills with the ability to translate data into actionable recommendations.
• Proficient in Microsoft Excel/Google Sheets and experienced in preparing and analyzing business reports.
• Strong communication, coordination, stakeholder management, and organizational skills.
• Demonstrated ability to lead, coach, and develop team members.
• Highly detail‑oriented, proactive, and results‑driven.
• Ability to manage multiple priorities and work effectively in a fast‑paced, deadline‑driven e-commerce environment.

Why Join Us?

This is an exciting opportunity for an e-commerce professional who wants to make a direct impact on online business growth. You will have the opportunity to lead key e-commerce operations, collaborate with multiple teams, influence campaign execution, develop your team, and contribute to continuous improvements that elevate the overall online customer experience.

If you are an e-commerce professional who thrives on challenges, enjoys working with data and people, and is passionate about building high‑performing online operations, we’d love to have you on our team!

Work Location: In person