Ecommerce & Social Media Customer Support Expert

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Pampanga; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Career development

Training & development

Health & wellness

Performance incentives

Job security

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Pampanga, Central Luzon, is hiring Customer Service Representatives for a full-time, on-site role.

You will be the front-line support across eCommerce and social media platforms, delivering helpful and professional responses to customers to protect brand reputation. Responsibilities include handling inquiries, processing orders, returns, and refunds, documenting interactions, and collaborating with teams to meet performance targets and maintain high

Qualifications

• Experience in customer service, preferably in eCommerce or social media.
• Strong written and verbal communication in English.
• Comfort with CRM tools and digital channels.
• Ability to manage multiple inquiries and meet deadlines.

Responsibilities

• Respond to customer inquiries via eCommerce platforms, social media, email and other digital touchpoints.
• Address complaints with empathy and efficiency to achieve swift resolutions.
• Provide product information and guidance to support purchasing decisions.
• Process orders, returns, refunds and other transactional requests accurately.
• Document interactions in company systems with accurate data records.
• Maintain knowledge of products, policies and procedures to assist customers.
• Identify opportunities to improve customer experience and escalate feedback.
• Collaborate with team and other departments to resolve complex issues.
• Meet and exceed performance targets for response time and customer satisfaction.
• Follow all policies and maintain professional demeanor.

Skills

Communication skills

Problem-solving

CRM software

Multitasking

Attention to detail

Organizational skills

Willingness to learn

Tools

CRM software

Job description

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Pampanga, Central Luzon, is hiring Customer Service Representatives for a full-time, on-site role.

You will be the front-line support across eCommerce and social media platforms, delivering helpful and professional responses to customers to protect brand reputation. Responsibilities include handling inquiries, processing orders, returns, and refunds, documenting interactions, and collaborating with teams to meet performance targets and maintain high