Remote CSR - Virtual Customer Support Specialist

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Cebu City; Remote; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive remuneration

Virtual working environment

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking enthusiastic Customer Service Representatives to join our Cebu-based virtual process team. This full-time role involves handling customer inquiries remotely, delivering professional support, and maintaining high service standards.

You will assist with order processing, updates, and inquiries while contributing to a collaborative, growth-focused workplace that values teamwork and customer satisfaction.

Qualifications

• High school diploma or equivalent required; bachelor's degree a plus.
• Customer service experience is helpful but not required; willingness to learn is valued.
• Strong communication and problem-solving abilities.
• Proficient with computers, email, and CRM systems.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, or other channels with professionalism.
• Resolve customer issues promptly and courteously.
• Provide accurate information about products, services and policies.
• Maintain detailed records of interactions and transactions in the system.
• Escalate complex issues to supervisors when needed.
• Assist with order processing and account updates as required.
• Support team collaboration and meet performance targets.

Skills

Customer service

Communication

Problem solving

Multitasking

Data entry

Empathy

Detail oriented

Reliability

Independent work

Education

High school diploma

Bachelor's degree (plus)

Tools

Email

Customer management systems

Job description

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking enthusiastic Customer Service Representatives to join our Cebu-based virtual process team. This full-time role involves handling customer inquiries remotely, delivering professional support, and maintaining high service standards.

You will assist with order processing, updates, and inquiries while contributing to a collaborative, growth-focused workplace that values teamwork and customer satisfaction.