Customer Service Representative (CSR Urgent Hiring | eCommerce Social Media)

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Pampanga; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Career development

Training & development

Health & wellness

Performance incentives

Job security

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Pampanga, Central Luzon, is hiring Customer Service Representatives for a full-time, on-site role.

You will be the front-line support across eCommerce and social media platforms, delivering helpful and professional responses to customers to protect brand reputation. Responsibilities include handling inquiries, processing orders, returns, and refunds, documenting interactions, and collaborating with teams to meet performance targets and maintain high

Qualifications

• Experience in customer service, preferably in eCommerce or social media.
• Strong written and verbal communication in English.
• Comfort with CRM tools and digital channels.
• Ability to manage multiple inquiries and meet deadlines.

Responsibilities

• Respond to customer inquiries via eCommerce platforms, social media, email and other digital touchpoints.
• Address complaints with empathy and efficiency to achieve swift resolutions.
• Provide product information and guidance to support purchasing decisions.
• Process orders, returns, refunds and other transactional requests accurately.
• Document interactions in company systems with accurate data records.
• Maintain knowledge of products, policies and procedures to assist customers.
• Identify opportunities to improve customer experience and escalate feedback.
• Collaborate with team and other departments to resolve complex issues.
• Meet and exceed performance targets for response time and customer satisfaction.
• Follow all policies and maintain professional demeanor.

Skills

Communication skills

Problem-solving

CRM software

Multitasking

Attention to detail

Organizational skills

Willingness to learn

Tools

CRM software

Job description

About us

VALEROS VELASCO BUSINESS SOLUTIONS INC. is a dynamic and innovative company dedicated to delivering exceptional customer service solutions across multiple channels. We specialise in eCommerce and social media customer support, partnering with leading brands to ensure their customers receive outstanding assistance. Our commitment to excellence, innovation, and employee satisfaction has established us as a trusted leader in the customer service industry. We foster a collaborative workplace culture where our team members are valued, supported, and given opportunities to grow and develop their careers.

About the role

We are urgently hiring Customer Service Representatives to join our growing team in Pampanga, Central Luzon on a full-time basis. In this role, you will be the front-line representative for our eCommerce and social media platforms, delivering exceptional customer support and building positive relationships with clients. This position is critical to our business operations, as you will directly impact customer satisfaction, retention, and brand reputation. You will handle customer inquiries across multiple digital channels, providing timely, accurate, and professional responses whilst maintaining the highest standards of service quality.

Key responsibilities

• Respond promptly and professionally to customer enquiries received via eCommerce platforms, social media channels, email and other digital touchpoints
• Address customer concerns, complaints, and issues with empathy and efficiency, working towards swift resolutions
• Provide product information, recommendations, and guidance to customers to support their purchasing decisions
• Process orders, manage returns, refunds, and other transactional requests accurately and promptly
• Document all customer interactions and transactions in the company's systems, ensuring accurate record-keeping and data integrity
• Maintain comprehensive knowledge of products, services, policies, and procedures to provide informed assistance
• Identify opportunities to enhance customer experience and elevate feedback or suggestions to management
• Collaborate with team members and other departments to resolve complex customer issues and ensure customer satisfaction
• Meet and exceed performance targets, including response time, resolution rate, and customer satisfaction metrics
• Comply with all company policies, procedures, and quality standards whilst maintaining a professional and courteous demeanour at all times

What we’re looking for

• Proven experience working as a Customer Service Representative, preferably in eCommerce, social media, or similar customer-facing roles
• Strong communication skills with the ability to articulate information clearly and professionally in both written and verbal formats
• Excellent problem-solving abilities and the capacity to handle customer issues with patience, empathy, and a solution-oriented mindset
• Proficiency in using computer systems, customer relationship management (CRM) tools, and digital communication platforms
• Ability to multitask effectively, manage multiple enquiries simultaneously, and work efficiently under pressure to meet deadlines
• High level of attention to detail and accuracy when documenting information and processing transactions
• Flexibility and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly
• Strong organisational skills and the ability to prioritise tasks effectively
• Willingness to learn, adaptability, and openness to feedback and continuous improvement
• Preferably holds relevant certifications or qualifications in customer service or related fields (an advantage but not essential)

What we offer

At VALEROS VELASCO BUSINESS SOLUTIONS INC., we are committed to creating a supportive and rewarding work environment where our employees thrive. We offer competitive remuneration, a full-time permanent position with job security, and a structured career development pathway. Our team benefits from ongoing training and skills development programmes to enhance their professional capabilities. We provide a collaborative workplace culture that values diversity, fosters innovation, and encourages open communication. Additionally, we offer health and wellness initiatives, performance-based incentives, and opportunities for career advancement within the company. We believe in recognising and rewarding outstanding performance and are dedicated to supporting the wellbeing and professional growth of all our team members.