Ecommerce Manager

Avattech Solutions Center OPC; Muntinlupa; Presencial; PHP 900.000 - 1.700.000; Jornada completa

Descripción de la vacante

Avattech-Solutions-Center-Opc in the Philippines is seeking an E-Commerce Manager to oversee daily operations for eight marketplace channels and two brands. You will manage order processing, catalog maintenance, inventory coordination, and customer service, ensuring accurate and timely fulfillment.

The role requires hands-on leadership of a 9–15 person team, strong English communication, and excellence in end-to-end e-commerce operations, including pricing, advertising, and performance

Formación

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, E-Commerce, or related field.
• At least 7 years in e-commerce or marketplace operations with 3+ years in leadership.
• Hands-on experience with major US online marketplaces (Amazon, eBay, Walmart, Sears).
• Strong end-to-end e-commerce knowledge: order processing, catalog mgmt, inventory, fulfillment, customer service.

Responsabilidades

• Oversee order lifecycle across eight channels and ensure timely fulfillment.
• Manage product listing, catalog updates, pricing, descriptions, and images.
• Lead customer service operations, resolve disputes, and maintain account health.
• Coordinate inventory with sourcing and procurement to avoid shortages.
• Oversee logistics, shipping coordination, carrier relations, and delivery performance.
• Monitor marketplace KPIs and drive continuous improvement across channels.
• Analyze pricing and advertising results; propose optimizations with US director.
• Lead and develop a team of 9–15 employees across four functions.

Conocimientos

Leadership

Analytics

English communication

Excel

Educación

Bachelor's degree in Business Administration / Marketing / Supply Chain Management / E-Commerce

Herramientas

Microsoft Office

Descripción del empleo

The E-Commerce Manager will oversee the day-to-day e-commerce operations of the US parent corporation, managing marketplace activities across eight sales channels and two brands. This role is responsible for ensuring efficient end-to-end order processing, product catalog management, customer service, inventory coordination, logistics, and marketplace performance.

Key Responsibilities

E-Commerce Operations and Order Management

• Oversee the complete order lifecycle across all eight sales channels, from order receipt and processing through fulfillment and shipment.
• Ensure orders are accurately processed, monitored, and fulfilled within each marketplace's service-level requirements.
• Identify, investigate, and resolve order processing issues, system exceptions, and operational bottlenecks.
• Establish and maintain consistent procedures to ensure accuracy, efficiency, and timely order fulfillment across all channels.

Product Listing and Catalog Management

• Oversee product listings, catalog maintenance, pricing updates, product descriptions, images, specifications, and other marketplace content.
• Ensure product information is accurate, consistent, and synchronized across all sales channels and the company's two brands.
• Monitor inventory availability and listing status to prevent overselling, outdated pricing, incorrect product information, and listing errors.
• Ensure product compatibility and fitment information is accurately maintained to minimize customer complaints, returns, and marketplace compliance issues.
• Coordinate listing updates, corrections, and improvements to maintain catalog quality and marketplace standards.

Customer Service and Marketplace Account Management

• Oversee customer service operations, including pre-sale inquiries, order concerns, returns, refunds, and customer complaints across all sales channels.
• Ensure customer inquiries and disputes are handled within marketplace-specific response times and resolution requirements.
• Monitor marketplace policies, service standards, and dispute resolution procedures to maintain account health.
• Address escalated customer concerns and recurring service issues while identifying opportunities to improve the customer experience.
• Ensure compliance with marketplace requirements to minimize account penalties, chargebacks, and potential selling restrictions.

Inventory, Sourcing, and Procurement Coordination

• Coordinate with sourcing and procurement teams to maintain adequate inventory availability across all sales channels.
• Monitor stock levels, product demand, and inventory movement to identify potential shortages and replenishment requirements.
• Coordinate purchase orders, supplier lead times, and inventory availability to support uninterrupted marketplace operations.
• Work with relevant stakeholders to address inventory discrepancies, stock allocation concerns, and potential fulfillment delays.
• Ensure product listings and available inventory accurately reflect actual stock availability.

Logistics and Fulfillment Coordination

• Oversee fulfillment and shipping coordination to ensure orders are dispatched within required marketplace timelines.
• Coordinate with warehouse teams, carriers, and logistics partners to address shipment-related concerns.
• Monitor delivery performance and promptly resolve exceptions involving delayed shipments, damaged freight, lost packages, and failed deliveries.
• Ensure shipping issues are appropriately documented, escalated, and resolved to minimize customer impact and marketplace performance penalties.
• Identify opportunities to improve fulfillment efficiency and logistics coordination.

Marketplace Performance and Continuous Improvement

• Monitor marketplace account health and key performance indicators, including order defect rates, on-time delivery, cancellation rates, customer response times, returns, and dispute metrics.
• Review channel performance regularly and proactively address operational issues that may affect marketplace standing.
• Prepare and present operational performance reports, highlighting trends, recurring issues, risks, and improvement opportunities.
• Recommend process improvements to enhance operational efficiency, customer satisfaction, and marketplace performance.
• Evaluate opportunities to improve channel operations and ensure consistent service delivery across all platforms.

Pricing, Advertising, and Business Coordination

• Analyze marketplace pricing, competitor activity, sales performance, and advertising results to identify opportunities for improvement.
• Develop recommendations and supporting analysis for pricing adjustments and advertising spend optimization.
• Coordinate proposed pricing and advertising changes with the US E-Commerce and Marketing Director for review and approval.
• Implement approved pricing and advertising changes in accordance with established business direction and authorization procedures.
• Provide operational insights and recommendations to support overall e-commerce growth and profitability.

Team Leadership and Development

• Lead and supervise a team of approximately 9–15 employees across four operational functions.
• Oversee daily workload distribution, task assignments, productivity, and operational coverage.
• Establish clear performance expectations and monitor individual and team performance against agreed objectives.
• Cross-train team members to ensure operational flexibility, knowledge sharing, and continuity across channels and functions.
• Coach, mentor, and develop employees to strengthen technical capabilities, accountability, and overall team performance.
• Address performance concerns, operational challenges, and resource requirements in a timely manner.
• Foster a collaborative and accountable working environment focused on service quality, efficiency, and continuous improvement.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, E-Commerce, or any related field.
• At least 7 years of relevant experience in e-commerce or marketplace operations, including at least 3 years in a team leadership or management role.
• Hands-on experience managing and operating at least one major US online marketplace, such as Amazon, eBay, Walmart, or Sears.
• Strong understanding of end-to-end e-commerce operations, including order processing, product listing and catalog management, inventory coordination, fulfillment, and customer service.
• Experience managing marketplace account health, performance metrics, customer disputes, returns, and operational compliance.
• Experience leading and managing teams, including workload planning, performance monitoring, coaching, and cross-training.
• Proficient in Microsoft Office applications, particularly Excel, with the ability to analyze operational data and prepare performance reports.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal English communication skills, with the ability to coordinate directly with US-based management and stakeholders.
• Ability to manage multiple sales channels, competing priorities, and time-sensitive operational requirements.
• Willing to work on a night-shift schedule aligned with full US Pacific business hours.
• Willing to work onsite at Madrigal Business Park, Ayala Alabang, Muntinlupa City.