E-Commerce Manager

Mcx International Inc.; Quezon City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

MCX International, Inc. is seeking an E-Commerce Operations Manager to oversee the company’s online sales channels and day-to-day e-commerce operations across marketplaces and the website.

You will drive online sales growth, manage product listings (pricing, images, availability), coordinate orders and fulfilment, monitor performance data, and collaborate with internal teams to resolve issues for a smooth customer experience.

Qualifications

• Experience managing e-commerce operations, online marketplaces, or digital sales channels.
• Strong knowledge of product listing management, order processing, inventory coordination, and online promotions.
• Ability to monitor performance data, identify operational issues, and implement practical improvements.
• Strong organising and coordination skills with the ability to manage multiple priorities.
• Clear communication skills and a customer-focused approach.
• Proficiency in e-commerce platforms, marketplace tools, spreadsheets, and common digital business applications.

Responsibilities

• Oversee day-to-day e-commerce operations across online marketplaces and the company website.
• Manage product listings, including product information, pricing, images, and availability.
• Coordinate order processing, fulfilment activities, inventory availability, and delivery updates.
• Monitor marketplace performance and identify opportunities to improve sales, visibility, and operational efficiency.
• Plan and implement digital promotions and online sales initiatives.
• Coordinate with internal teams and external partners to resolve operational issues and maintain smooth order fulfilment.
• Monitor customer service activities and help ensure timely, accurate, and positive responses to customer concerns.
• Review e-commerce performance data and prepare insights to support continuous improvement and sales growth.

Skills

E-commerce operations

Online marketplaces

Product listing management

Inventory coordination

Promotions planning

Data analysis

Customer service focus

Cross-functional coordination

Job description

About the role

The E-Commerce Operations Manager oversees the company's online sales channels and e-commerce operations, ensuring the smooth and efficient management of online marketplaces and digital platforms. This role drives online sales growth, improves operational efficiency, maximizes marketplace performance, and helps deliver a positive customer shopping experience.

Key responsibilities

• Oversee day-to-day e-commerce operations across online marketplaces and the company website.
• Manage product listings, including product information, pricing, images, and availability.
• Coordinate order processing, fulfilment activities, inventory availability, and delivery updates.
• Monitor marketplace performance and identify opportunities to improve sales, visibility, and operational efficiency.
• Plan and implement digital promotions and online sales initiatives.
• Coordinate with internal teams and external partners to resolve operational issues and maintain smooth order fulfilment.
• Monitor customer service activities and help ensure timely, accurate, and positive responses to customer concerns.
• Review e-commerce performance data and prepare insights to support continuous improvement and sales growth.

What we're looking for

• Experience managing e-commerce operations, online marketplaces, or digital sales channels.
• Strong knowledge of product listing management, order processing, inventory coordination, and online promotions.
• Ability to monitor performance data, identify operational issues, and implement practical improvements.
• Strong organisational and coordination skills with the ability to manage multiple priorities.
• Clear communication skills and a customer-focused approach.
• Proficiency in e-commerce platforms, marketplace tools, spreadsheets, and common digital business applications.