eCommerce Customer Care Specialist — Day Shift, Pasig On-site

MCN Solutions; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A business process outsourcing service is seeking an experienced eCommerce Customer Service Representative for the day shift in Pasig City. Candidates should have at least 2 years of customer service experience, especially in eCommerce, and possess excellent English communication skills. The role involves assisting customers with orders and inquiries through chat, email, or phone. A competitive salary of ₱20,000 – ₱25,000 per month is offered along with additional benefits.

Qualifications

• At least 2 years of experience in customer service, preferably in eCommerce or retail support.
• Comfortable handling inquiries via chat, email, and phone.
• Willing to work onsite in Pasig City during day shift hours.

Responsibilities

• Assist customers with orders, inquiries, and issue resolution.
• Deliver exceptional service through chat, email, or phone.
• Ensure a seamless and positive shopping experience.

Skills

Excellent written and verbal English communication skills

Strong problem-solving abilities

Customer-first mindset

Ability to multi-task

Tools

Google Workspace

CRMs

Helpdesk platforms

Job description

A business process outsourcing service is seeking an experienced eCommerce Customer Service Representative for the day shift in Pasig City. Candidates should have at least 2 years of customer service experience, especially in eCommerce, and possess excellent English communication skills. The role involves assisting customers with orders and inquiries through chat, email, or phone. A competitive salary of ₱20,000 – ₱25,000 per month is offered along with additional benefits.