Onsite Global E-Commerce Support (Live Chat & Email)

transcosmos Asia Philippines Inc.; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A global customer support company is seeking a Customer Service Representative for Live Chat and Email Support. This role requires good English communication, empathy, and prior BPO experience. Candidates with relevant customer service background, including internships in e-commerce or retail, are encouraged to apply. The position is onsite in Quezon City with a shifting schedule. This is an excellent opportunity for both new graduates and experienced individuals to grow in a dynamic environment.

Qualifications

• A minimum of 1 year BPO experience, including 6 months of Email support.
• Internship in e-commerce or retail industry is welcome.
• Can work onsite and start ASAP.

Responsibilities

• Perform day-to-day operational activities in customer service.
• Ensure that KPIs are met and policies are adhered to.
• Collaborate with internal and external teams to resolve queries.

Skills

Good to excellent English communication skills

Strong listening skills

Attention to detail

Empathy

Education

High School or Senior High School graduate with BPO experience

College graduate or college level with relevant experience

Job description

A global customer support company is seeking a Customer Service Representative for Live Chat and Email Support. This role requires good English communication, empathy, and prior BPO experience. Candidates with relevant customer service background, including internships in e-commerce or retail, are encouraged to apply. The position is onsite in Quezon City with a shifting schedule. This is an excellent opportunity for both new graduates and experienced individuals to grow in a dynamic environment.