Customer Service Representative

MCN Solutions; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A business process outsourcing service is seeking an experienced eCommerce Customer Service Representative for the day shift in Pasig City. Candidates should have at least 2 years of customer service experience, especially in eCommerce, and possess excellent English communication skills. The role involves assisting customers with orders and inquiries through chat, email, or phone. A competitive salary of ₱20,000 – ₱25,000 per month is offered along with additional benefits.

Qualifications

• At least 2 years of experience in customer service, preferably in eCommerce or retail support.
• Comfortable handling inquiries via chat, email, and phone.
• Willing to work onsite in Pasig City during day shift hours.

Responsibilities

• Assist customers with orders, inquiries, and issue resolution.
• Deliver exceptional service through chat, email, or phone.
• Ensure a seamless and positive shopping experience.

Skills

Excellent written and verbal English communication skills

Strong problem-solving abilities

Customer-first mindset

Ability to multi-task

Tools

Google Workspace

CRMs

Helpdesk platforms

Job description

eCommerce Customer Service Representative (Day Shift)

MCN Business Process Outsourcing Service Corp

Pasig City, Metro Manila

Customer Service - Call Centre (Call Centre & Customer Service)

Full time

₱20,000 – ₱25,000 per month

Now Hiring: eCommerce Customer Service Representative (Day Shift)

We’re looking for Customer Service Representatives to provide top-notch support for our eCommerce program! If you have excellent communication skills and a passion for helping customers, this is your chance to grow in a dynamic environment.

Key Responsibilities:

Assist customers with orders, inquiries, and issue resolution

Deliver exceptional service through chat, email, or phone

Ensure a seamless and positive shopping experience

Day Shift | Competitive Salary & Benefits

• At least 2 years of experience in customer service, preferably in eCommerce or retail support
• Excellent written and verbal English communication skills
• Strong problem-solving abilities and customer-first mindset
• Comfortable handling inquiries via chat, email, and phone
• Familiarity with common eCommerce platforms (e.g., Magento, Shopify, Lazada, Shopee, Amazon) is a plus
• Proficient in using tools such as Google Workspace, CRMs, or helpdesk platforms (e.g., Zendesk, Freshdesk)
• Ability to multi-task, stay organized, and work in a fast-paced environment
• Willing to work onsite in Pasig City during day shift hours
• Amenable to start immediately or within 2 weeks