Global Ecommerce Customer Service Coordinator

MicroSourcing; Cagayan de Oro; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Coordinator for onsite work at SM Downtown, CDO, Philippines. You will manage inquiries, orders, and service requests across international markets, reply to customers via email, and coordinate with Operations and Logistics on stock, fulfilment, and shipping.

You’ll handle wholesale and B2B orders with a customer-first voice. The role requires 2+ years in customer service or ecommerce support, excellent English, and meticulous attention to detail.

Qualifications

• 2+ years of experience in customer service, ecommerce support, or customer operations.
• Excellent written and verbal English communication skills.
• Experience handling customer enquiries through email and customer service platforms.
• Strong attention to detail, organisation, and administrative accuracy.
• Ability to work independently while collaborating effectively with international teams.

Responsibilities

• Manage customer enquiries, orders, returns, exchanges, and service requests across international markets.
• Respond to customers through email with a warm, professional brand voice.
• Process and update orders across Shopify, Gorgias, Cin7, and Amazon.
• Provide accurate product information, sizing guidance, and support with customer concerns.
• Coordinate with Operations and Logistics regarding stock, fulfilment, deliveries, and shipping issues.
• Manage wholesale, corporate, B2B, and D2C orders with strong attention to detail.
• Handle customer complaints and delivery exceptions, escalating complex concerns as needed.
• Maintain accurate customer records and document recurring issues, feedback, and resolutions.
• Monitor customer service performance and contribute to process improvements, knowledge base, and FAQs.
• Support customers across Australia, North America, the UK, and Europe.
• Collaborate with a global remote team to maintain service levels and consistency.

Skills

Customer service

Written & verbal English

Email handling

Attention to detail

Independence with international teams

Tools

Shopify

Gorgias

Cin7

Amazon Seller Central

Job description

MicroSourcing is hiring a Customer Service Coordinator for onsite work at SM Downtown, CDO, Philippines. You will manage inquiries, orders, and service requests across international markets, reply to customers via email, and coordinate with Operations and Logistics on stock, fulfilment, and shipping.

You’ll handle wholesale and B2B orders with a customer-first voice. The role requires 2+ years in customer service or ecommerce support, excellent English, and meticulous attention to detail.