EcoCare Contract Manager (Hybrid) – Customer Success

Schneider Electric Corp; Rosario; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Schneider Electric Corp in Rosario (Cavite) is seeking an EcoCare Contract Manager to oversee contract administration for the Services business. Hybrid work setup during US business hours, with a focus on delivering value and maintaining strong customer relationships.

The role requires excellent communication, problem-solving, and time management skills, plus experience in customer service or order administration.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong skills in problem-solving and time management.
• Organized, detail-oriented, able to prioritize and complete multiple tasks to achieve project goals.
• Data entry experience.
• Flexibility and sensitivity in cooperation with internal and external customers.
• At least 2 years of working experience in a customer service or order administration environment.
• Preferably 1–4 years experience in customer service roles or equivalent.
• Basic knowledge of Schneider Electric portfolio; MS Office proficiency.

Responsibilities

• Maintain high customer satisfaction through deep knowledge of EcoCare offerings and timely communication.
• Own contracts for assigned offer/region and support admin processes for Services contracts.
• Coordinate services throughout the contract lifecycle including order handoffs and renewal quotes.
• Update and maintain customer contracts in systems (bFS, SAP) and report contract metrics.
• Act as liaison between Business Development, Inside Sales, Project Managers and Connected Services Hub.
• Create quotes, master agreements, data cleansing, and manage order handoffs and contract validation.

Skills

Communication skills

Problem solving

Time management

Data entry

Organizational skills

MS Office proficiency

Education

Bachelor’s degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent

Job description

Schneider Electric Corp in Rosario (Cavite) is seeking an EcoCare Contract Manager to oversee contract administration for the Services business. Hybrid work setup during US business hours, with a focus on delivering value and maintaining strong customer relationships.

The role requires excellent communication, problem-solving, and time management skills, plus experience in customer service or order administration.