Ecocare Contract Manager

Schneider Electric; Cavite City; Hybrid; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Country-specific programs and inititi​

Job summary

Schneider Electric Philippines is seeking an EcoCare Contract Manager to maintain strong relationships with internal stakeholders and customers, ensuring we deliver on promised value.

You will own contracts, coordinate services, update customer and contract data in bFS, generate renewal quotes, and collaborate with Business Development, Inside Sales, Project Managers, and the Connected Services Hub to optimize service delivery.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving and time-management abilities.
• Organized, detail oriented, able to prioritize and complete multiple tasks.

Responsibilities

• Maintain high customer satisfaction through knowledge of EcoCare offerings and timely communication.
• Own contracts for assigned offer/region; oversee administration for Services contracts and promote customer satisfaction.
• Coordinate services through the contract lifecycle: manage orders, activate contracts in bFS, manage work orders, schedule services, and create renewal quotes.

Skills

Excellent communication

Problem-solving

Time management

Organized / detail oriented

Data entry

Flexibility with customers

Education

Bachelor’s degree in Computer Science / IT or Business

Tools

MS Office

Job description

The Role:

EcoCare Contract Manager

What will you do?

The main responsibility of the EcoCare Contract Manager is to maintain strong working relationships with internal stakeholders and our customers; to improve the client experience and ensure we are delivering on the promised value.

Duties and Responsibilities:

• Maintain a high level of customer satisfaction through in-depth knowledge of our EcoCare offerings, timely communication, and follow-up.
• Own contracts for your assigned offer or region and assist with all administration processes for the Services business for said contracts, promoting teamwork, flexibility, and customer satisfaction.
• Coordinate services through the life of the customer contract by managing order handoffs, enriching and activating customer contracts in bFS, managing work orders, scheduling their services, and creating renewal quotes for the sales team.
• Update and maintain customer account and contract information in bFS. Reporting on different contract metrics.
• Acts as a liaison between the Business Development Managers, Inside Sales, Project Managers, and the Connected Services Hub for service contracts. Driving collaboration and ensuring our customers are in contact with the right person for their needs.
• Update /Verify accuracy of internal orders using tools such as Quote to Cash, SAP, bFS, etc.
• Coordinates new processes and manages challenges with respect to customers contracts and deliverables.
• Generates upgraded licenses for customers Power Monitoring Software.
• Execute all administrative requests, these can include, but are not limited to:
  • Creating quotes
  • Building master agreements
  • Data cleansing
  • Account/Asset registration/revisions
  • Entitlement accuracy check
  • Asset information report pull
  • Review/Manage Order Handoffs
  • Contract enrichment / Contract review / Contract validation
  • Direct Account Request
  • Complaint/Requests / CCC Action creation
  • Billing / Invoicing requests
  • CVCP creation/management
  • Queue management
  • WO or Case validation and/or closing.
• Provides backup support for other service and support administrators.
• Perform other duties, functions, and tasks that are incidental or inherent to the role, or those which may be required, requested, entrusted, or assigned by NAM and PLP leadership team.

Skills & Requirements:

• Bachelor’s degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
• Must be willing to work on a hybrid work setup during US business hours in Rosario, Cavite.
• Required skill(s):
  • Excellent communication skills, both verbal and written
  • Strong skills in problem-solving and time management
  • Organized, details oriented, able to prioritize and complete multiple tasks to achieve project goals.
  • Data entry experience.
  • Flexibility and sensitivity in cooperation with internal and external customers
• At least 2 year(s) of working experience in a customer service or order administration environment
• Preferably 1-4 Yrs. experienced employees specializing in customer service or equivalent job role in customer service - general or equivalent.
• Basic knowledge of Schneider Electric portfolio, strong customer relations in Manufacturing segment will be a plus.
• Be digital savvy and knowledge of MS Office applications.

What's in it for me?

• Diverse project portfolio that accelerates your skills and career development
• Collaborative culture with access to mentorship and learning opportunities
• Meaningful work that directly impacts customer success and satisfactionClear pathways for advancement within project management and operations

Rewards designed for you

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.