Hybrid Contracts Manager — Customer Success & Ops

Schneider Electric Corp; Cavite City; Hybrid; PHP 335,000 - 670,000; Full time

Job summary

Schneider Electric is seeking an EcoCare Contract Manager to maintain strong relationships with internal stakeholders and customers, delivering on promised value. The role requires ownership of contracts, coordination of services throughout the contract lifecycle, and accurate data handling in systems such as SAP and bFS.

The position is hybrid in Rosario, Cavite, with US business hours. A Bachelor’s degree in a relevant field and at least two years in customer service or order administration

Qualifications

• Bachelor’s degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
• At least 2 years of experience in a customer service or order administration environment.
• Hybrid work setup during US business hours in Rosario, Cavite.
• Excellent communication skills, both verbal and written.
• Data entry experience and MS Office proficiency.

Responsibilities

• Maintain high customer satisfaction through in-depth knowledge of EcoCare offerings and timely follow-up.
• Own contracts for assigned offer/region and support administration for services.
• Coordinate services through contract lifecycle, manage orders, renewals, and quotes.
• Update/verify accuracy of internal orders in tools like Quote to Cash, SAP, and bFS.
• Liaise between Business Development, Inside Sales, Project Managers, and Connected Services Hub.
• Contract enrichment/review/validation and data cleansing tasks.
• Provide backup support for other service and support administrators.

Skills

Communication skills

Problem-solving

Time management

Organized

Data entry

MS Office

Education

Bachelor's degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent

Tools

MS Office

Job description

Schneider Electric is seeking an EcoCare Contract Manager to maintain strong relationships with internal stakeholders and customers, delivering on promised value. The role requires ownership of contracts, coordination of services throughout the contract lifecycle, and accurate data handling in systems such as SAP and bFS.

The position is hybrid in Rosario, Cavite, with US business hours. A Bachelor’s degree in a relevant field and at least two years in customer service or order administration