Earn up to 37K* Monthly with our Tech Account at Bridgetowne Pasig!

Private Advertiser; Pasig; In loco; PHP 376.000 - 450.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

HMO from Day 1

Paid training from day 1

Night differential pay & incentives

Descrizione del lavoro

Private Advertiser is hiring a Tech Account Representative to provide customer support and basic-to-intermediate technical assistance in a fast-paced BPO setting. You will handle multi-channel inquiries, diagnose issues, guide users through troubleshooting, and ensure high customer satisfaction.

You will document steps and resolutions in the CRM, meeting KPI targets while working on-site in Bridgetowne, Pasig. Experience in customer service or TS roles is valued.

Competenze

• High School or Senior High School graduate (or college undergrad/graduates).
• 6 months to 1 year of BPO, customer service, or Technical Support experience preferred.
• Excellent verbal and written English communication skills.
• Good computer navigation skills and ability to explain technology to non-technical users.
• Willing to work in Bridgetowne, Pasig on shifting schedules, night shifts, weekends, and holidays.

Mansioni

• Handle inbound customer inquiries via phone, chat, or email channels.
• Identify technical concerns, conduct step-by-step troubleshooting for devices, products, software, or services, and resolve basic technical issues.
• Probe effectively to understand the root cause of customer technical problems.
• Accurately document issues and escalate complex concerns to higher tier support teams when necessary.
• Log all interaction details, troubleshooting steps, customer feedback, and resolutions into the CRM system.
• Meet established productivity, quality, AHT, and CSAT KPIs.

Conoscenze

Communication skills

Technical aptitude

Problem solving

Explain tech to non-technical users

Formazione

High School / Senior High School

Descrizione del lavoro

Position: Tech Account Representative / Technical Support Representative

Location: Bridgetowne, Pasig / Quezon City

Salary Package: Up to ₱37,000 Monthly (Basic + Allowances/Incentives)

Employment Type: Full-time, On-site

Job Overview

As a Tech Account Representative, you will deliver customer support and basic-to-intermediate technical assistance to customers. You will handle inquiries through multiple communication channels, diagnose technical concerns, guide users through step-by-step troubleshooting, and ensure high customer satisfaction in a fast-paced BPO environment.

Key Responsibilities

• Customer Support: Handle inbound customer inquiries via phone, chat, or email channels.




• Technical Troubleshooting: Identify technical concerns, conduct step-by-step troubleshooting for devices, products, software, or services, and resolve basic technical issues.




• Active Listening & Probing: Probe effectively to understand the root cause of customer technical problems.




• Issue Escalation: Accurately document issues and escape complex, unresolved technical concerns to higher tier support teams when necessary.




• Documentation: Log all interaction details, troubleshooting steps, customer feedback, and resolutions into the CRM system accurately.




• KPI Compliance: Meet established productivity, quality, average handling time (AHT), and customer satisfaction (CSAT) metrics.

Minimum Qualifications

• Education: High School or Senior High School graduate (or college undergrad/graduates).




• Experience: At least 6 months to 1 year of BPO, customer service, or Technical Support (TSR) experience is preferred/required.




• Communication Skills: Excellent verbal and written English communication skills.




• Technical Aptitude: Good computer navigation skills, strong problem-solving ability, and comfort in explaining technology to non-technical users.




• Flexibility: Willing to work in Bridgetowne, Pasig on shifting schedules, night shifts, weekends, and holidays.

Perks & Benefits

• Competitive Monthly Package (Up to ₱37,000)




• HMO / Medical Coverage from Day 1 / regularization




• Paid training from day 1




• Night differentials pay & performance incentives




• Career advancement and development opportunities