Unlock your Tech Career - Bridgetowne Pasig - Up to 37K* Monthly

Concentrix Philippines; Pasig; Presencial; PHP 248.000 - 413.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and onboarding

Career growth and development

Competitive benefits and incentives

Professional and supportive work env

Descripción de la vacante

Concentrix Philippines is seeking a Tech Account Specialist in Bridgetowne, Pasig to provide customers with reliable technical assistance and account support. The role requires a high school graduate with strong communication and troubleshooting skills, and willingness to work onsite with shifting schedules.

Join a team focused on delivering quality support, continuous learning, and career development in the technology and customer service industry.

Formación

• High School or Senior High School graduate required.
• Good verbal and written communication skills.
• Basic computer navigation and troubleshooting skills.
• Strong problem solving and analytical abilities.
• Customer-focused with good listening and interpersonal skills.
• Willing to work onsite in Bridgetowne, Pasig.
• Willing to work on shifting schedules, weekends and holidays when required.
• Previous BPO, customer service, or technical support experience is an advantage.

Responsabilidades

• Assist customers with technical concerns, product inquiries, and account issues.
• Provide step-by-step troubleshooting and guide customers toward solutions.
• Identify the root cause of technical concerns through probing and active listening.
• Provide accurate information about products, services, and account processes.
• Handle customer interactions professionally through available support channels.
• Document customer concerns, troubleshooting steps, and resolutions accurately.
• Escalate complex or unresolved technical issues to the appropriate support team.
• Meet established quality, productivity, and customer satisfaction goals.
• Stay updated on product knowledge, processes, and technical support procedures.

Conocimientos

Communication skills

Technical troubleshooting

Problem solving

Customer focus

Onsite willingness

Educación

High School / Senior High School

Descripción del empleo

Tech Account Specialist – Bridgetowne Pasig

Up to ₱37,000 Monthly*

Are you tech-savvy and enjoy helping people solve problems? Join our team as a Tech Account Specialist in Bridgetowne, Pasig and provide customers with reliable technical assistance while building your career in the BPO industry.

Job Responsibilities

• Assist customers with technical concerns, product inquiries, and account-related issues.
• Provide step-by-step troubleshooting and guide customers toward appropriate solutions.
• Identify the root cause of technical concerns through effective probing and active listening.
• Provide accurate information about products, services, and account processes.
• Handle customer interactions professionally through available support channels.
• Document customer concerns, troubleshooting steps, and resolutions accurately.
• Escalate complex or unresolved technical issues to the appropriate support team.
• Meet established quality, productivity, and customer satisfaction goals.
• Stay updated on product knowledge, processes, and technical support procedures.

Qualifications

• At least a High School or Senior High School Graduate.
• Good verbal and written communication skills.
• Basic computer navigation and technical troubleshooting skills.
• Strong problem-solving and analytical skills.
• Customer-focused with good listening and interpersonal skills.
• Willing to work onsite in Bridgetowne, Pasig.
• Willing to work on shifting schedules, weekends, and holidays when required.
• Previous BPO, customer service, or technical support experience is an advantage.

What We Offer

• Up to ₱37,000 monthly compensation*
• Training and onboarding
• Career growth and development opportunities
• Competitive benefits and incentives
• Professional and supportive work environment
• Opportunity to build a career in the technology and customer service industry

Work Location: Bridgetowne, Pasig
Position: Tech Account Specialist
Salary: Up to ₱37,000* Monthly

*Salary package and benefits are subject to account-specific qualifications, experience, and company terms and conditions.