Early Collections Team Lead - Dayshift, Targeted Credit Results

Home Credit Philippines; Philippines; On-site; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable quarterly bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage and_w

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunity to work and train in our国际

Job summary

Home Credit Philippines seeks a Senior Manager for Early Collections to oversee calling operations, monitor targets, and drive strategies to improve the collection of outstanding credit. You will coach a team, ensure compliance with policies, and develop training to boost performance.

The role requires strong leadership, excellent communication, and the ability to analyze financial data under pressure. You will work to maintain quality collections and achieve department goals.

Qualifications

• Proficient in using financial analysis tools/ software.
• Has good command in MS Office application.
• Excellent communication and negotiation skills.
• Detail-oriented with the ability to analyze complex financial data.
• Strong leadership and team management skills.
• Ability to work under pressure and meet tight deadlines.
• Experience in Quality Assurance, Dialing, Systems or Process Management.
• Knowledge in legal requirements related to Labor code and collections regulations.

Responsibilities

• Supervise and coach a team of credit and collection representatives, providing guidance and support to ensure they adhere to company policies and meet performance targets.
• Conduct regular performance evaluations and provide feedback to team members.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Drive team productivity and effectiveness to optimize costs and improve performance.
• Monitor and ensure the team’s compliance in mandatory requirements which includes but is not limited to APE, Training, Courses, etc
• Handle and resolve escalated calls as need to
• Ensures discipline and observance of the EDP within the department
• Assists with other tasks that might be needed within the EC (Early Collections) management team

Skills

Leadership & team management

Communication & negotiation

Analytical reasoning

Detail-oriented

Ability to work under pressure

Compliance knowledge (labor code &

Tools

MS Office

Financial analysis tools

Job description

Home Credit Philippines seeks a Senior Manager for Early Collections to oversee calling operations, monitor targets, and drive strategies to improve the collection of outstanding credit. You will coach a team, ensure compliance with policies, and develop training to boost performance.

The role requires strong leadership, excellent communication, and the ability to analyze financial data under pressure. You will work to maintain quality collections and achieve department goals.