Collections Team Lead - Lending (Flexible Schedule)

Creditable Lending Corporation; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading financial services firm in Metro Manila seeks a Collections Team Lead to enhance their consumer collections efforts. The successful candidate will monitor and motivate the collections team, track performance metrics, and manage the allocation of accounts. Applicants should have at least 2 years of B2C collections experience. A flexible schedule and demonstrated leadership skills are essential for this role.

Qualifications

• 2+ years of B2C collections experience with a quick understanding of strategy.
• Experience in Fintech and Lending Company.
• Ability to handle customer complaints or misunderstandings.

Responsibilities

• Coaching and mentoring collections team members.
• Monitoring team performance and adherence to KPIs.
• Managing allocation of accounts to agents and collection reports.

Skills

Leadership

Empathy

Customer service

Understanding of collection strategy

Problem-solving

Education

Graduate of any 4-year course

Job description

A leading financial services firm in Metro Manila seeks a Collections Team Lead to enhance their consumer collections efforts. The successful candidate will monitor and motivate the collections team, track performance metrics, and manage the allocation of accounts. Applicants should have at least 2 years of B2C collections experience. A flexible schedule and demonstrated leadership skills are essential for this role.