E-commerce Warehouse Supervisor

CHG Global Inc. (World Balance); Caloocan; On-site; PHP 600,000 - 900,000; Full time

Job summary

CHG Global Inc. (World Balance) is seeking a seasoned Warehouse Operations Leader in Metro Manila to drive daily workload assignment, monitor end-to-end ecommerce processing, and ensure on-time fulfillment across marketplaces.

You will manage a team of supervisors and staff, optimize productivity, and maintain strict inventory and asset controls. The role requires a minimum of 5 years in warehouse operations, with senior supervisory experience, preferably in fashion retail ecommerce.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 5+ years in warehouse operations, with online fashion retail experience preferred.
• Senior supervisor/manager experience for at least 2 years.

Responsibilities

• Assign daily workloads and targets to team leads and staff based on order volume and dispatch requirements.
• Monitor end-to-end ecommerce order processing from SO creation to outbound delivery and dispatch.
• Ensure order fulfillment completeness and SLA targets across marketplaces.
• Track pending orders, backlogs, and dispatch exceptions to prevent delays and penalties.
• Review productivity against targets and authorize overtime or schedule extensions as needed.
• Approve withdrawal of materials and operating supplies.
• Handle operational and tactical issues, escalate to Warehouse Management when needed.
• Maintain accountability for stocks, materials, and assets in area of assignment.
• Manage all Ecommerce operation reports and inputs for budget preparation.
• Oversee actual expenditure (manhours, manpower, schedule, materials, etc.).
• Execute the Business Contingency Plan (BCP) for warehouse operations.
• Coordinate with Manpower Agency for outsourced personnel matters.
• Support related functions and reporting as directed by Head of DCO, ECOM Operations.

Skills

Team Leadership

Warehouse Operations

Order Fulfillment

Process Improvement

Budgeting

Education

Bachelor's degree in Business / Supply Chain

Job description

Job Description

• Assign daily workloads and operational targets to Team Leaders, Documentation Associates, and DC Associates based on order volume and dispatch requirements.

• Monitor daily E-Commerce order processing from Sales Order creation through Outbound Delivery, picking, packing, PGI, and dispatch.

• Ensure achievement of the required order fulfillment completeness and shipment SLA targets across all assigned marketplaces.

• Monitor pending orders, unprocessed OBDs, picking and packing backlogs, and dispatch exceptions to prevent delayed shipments and marketplace penalties.

• Monitor daily team productivity against agreed PPM standards and implement immediate corrective actions for productivity gaps. Review the need for the extension of the work schedule and overtime authorization request

• Approve the withdrawal of materials and operating supplies

• Handle operational and tactical issues and immediately resolve, escalate to the Warehouse Management matters requiring management intervention

• Assumes full accountability of the stocks, materials, and assets deployed in its area of assignment

• Handle all reportorial requirements covering the Ecommerce operations

• Provide inputs to the Ecommerce Manager for the preparation of the budget

• Manage actual expenditure (w/ref manhours, manpower, schedule, process, materials etc)

• Execute the Business Contingency Plan (BCP) for warehouse operations

• Liaise with the Manpower Agency Coordinator for matters concerning outsourced personnel

• Handle other relative function, reporting, documentation, monitoring and support activities as may be assigned by the Head of DCO, ECOM Operations and management

Qualifications

• Graduate of Business course, preferably Supply Chain Management, Industrial Engineering, Business Management

• At least five (5) years of combined and relevant working experience in warehouse operations with direct & online selling preferably in the fashion retail industry

• Must have been a senior supervisor or manager for at least two (2) years