Job Summary
Manages the online sales platforms with the responsibilities of monitoring sales, updating product listings, analyzing category performance and supporting promotional campaigns. Additionally, you will also assist in identifying market trends and consumer behaviour to enhance the online shopping experience and increase conversions.
Statement of Duties
- Plan and implement merchandising strategies to boost sales and drive revenue.
- Monitor the processing of sales orders to ensure accurate order details are processed on integrated OMS and ERP systems.
- Monitor key trading tasks such as stock management, fragmentation, and product returns.
- Manages all product creation, merchandising, and product enrichment on online platform and OMS systems.
- Organize promotions, advertising campaigns, and markdowns to drive revenue and clear out excess product.
- Merchandises the website, sets up SKUs, updates product pages and builds category and brand pages.
- Liaise closely with internal and external teams to improve efficiencies, trade, and customer experience.
- Analyse category performance to evaluate merchandise efforts, product sell through and product opportunities.
- Monitor inventory levels and aging and take action to bring them to profitable levels.
- Be highly involved in UAT site testing for development projects and the regular site walks to ensure 100% accuracy at all times.
- Build on product knowledge and category expertise through familiarization with competitor and complement brands’ product ranges, pricing and positioning.
- Weekly, monthly and seasonal reporting on e-Commerce trade performance including KPIs, providing data-driven insight, and conducting deep dives where needed to better understand shopping behaviours and trends.
Key Organizational Relationship
Reports to: Ecommerce Manager
Supervises: None
Job Requirements
Work Requirement
- Has advanced knowledge in budget, financial statements, strategic marketing and trend forecasting.
- With excellent skills in Merchandising Management.
- Analytical, creative and good in Mathematics.
- Has excellent negotiation skills.
- Amendable to work beyond working hours.
- Amendable to travel locally and internationally when the need arises.
Work Experience
At least three (3) years relevant experience in e-commerce management and merchandising, preferably in retail industry.
Education
Bachelor's degree in Business, Merchandising, or a related field. Advanced degree or relevant certifications are a plus.
Communication Skills
- Oral Communication – Speaks clearly and persuasively; listens well for proper response
- Written Communication – Writes clearly and informatively to meet needs; able to read and interpret written information
Training/Skills Needed
Has advanced knowledge