E-Commerce Technical Support Specialist

The Functionary; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

The Functionary is hiring a Technical Support Representative for an on-site role in Metro Manila. You will provide technical support via phone, email and live chat, and troubleshoot issues related to web platforms and customer accounts.

You will assist customers with domain and hosting, DNS, SSL certificates, website configuration and ecommerce platform functionality, while delivering exceptional service and guiding customers toward First Contact Resolution.

Qualifications

• Experience providing Technical Support or Customer Service.
• Basic understanding of HTML, CSS, DNS, Domains & Hosting, SSL Certificates, Web Technologies, Ecommerce Platforms.

Responsibilities

• Provide technical support via Phone, Email & Live Chat.
• Troubleshoot technical issues related to web platforms and customer accounts.
• Assist customers with Domain & Hosting, DNS, SSL Certificates, Website configuration, Ecommerce platform functionality.
• Help resolve billing, invoice, and account-related questions.
• Deliver outstanding customer service while achieving First Contact Resolution (FCR).
• Collaborate with Engineering and Product teams to resolve technical issues.
• Continue learning through ongoing technical training and product updates.

Skills

Technical Support

Customer Service

Troubleshooting

Analytical Thinking

Fast-paced Environment

Tools

HTML

CSS

DNS

Hosting

SSL Certificates

Web Technologies

Ecommerce Platforms

Job description

We're Hiring! | Technical Support Representative

On-site Opportunity | Philippines ONLY

Join The Functionary and become part of a global team supporting one of the world's leading SaaS eCommerce platforms!

If you're passionate about technical support, love helping customers solve complex issues, and want to grow your IT career in a fast-paced environment, we'd love to hear from you!

What You'll Do

Provide technical support via Phone, Email & Live Chat

Troubleshoot technical issues related to web platforms and customer accounts

Assist customers with:

• Domain & Hosting
• DNS
• SSL Certificates
• Website configuration
• eCommerce platform functionality

Help resolve billing, invoice, and account-related questions

Deliver outstanding customer service while achieving First Contact Resolution (FCR)

Collaborate with Engineering and Product teams to resolve technical issues

Continue learning through ongoing technical training and product updates

What We're Looking For

Experience providing Technical Support or Customer Service

Basic understanding of:

• HTML
• CSS
• DNS
• Domains & Hosting
• SSL Certificates
• Web Technologies
• eCommerce Platforms

Strong troubleshooting and analytical thinking skills

Excellent customer service and problem-solving abilities

Comfortable learning new technologies and working in a fast-paced environment

What We Offer

Schedule: Full-time availability required. Exact schedule will be provided later in the process.

Salary: To be disclosed upon contact

Contract Type: Long Term Contract

Position Open To: Candidates located in Metro Manila ONLY

Excellent opportunity to grow your career with a global technology company.

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