Technical Support Representative

Relia Sourcing; Philippines; Hybrid; PHP 469,000 - 737,000; Full time

Job summary

Relia Sourcing in the Philippines is seeking an experienced Tier 3 Technical Support professional with a strong SaaS and eCommerce background to support our B2B clients. You will resolve complex issues and assist clients with platform integrations across Amazon, Shopify and Gorgias.

We provide full onsite training in Double Dragon, Pasay, and then transition to a hybrid setup: 3 days WFH and 2 days onsite. Availability to start ASAP is required.

Qualifications

• Minimum 1 year Tier 3 technical support experience.
• Strong eCommerce experience (Amazon, Shopify, Gorgias).
• Experience in product listing and SKU management.
• B2B support experience and SaaS support experience.

Responsibilities

• Handle Tier 3 technical support and complex issue resolution.
• Support eCommerce platforms (Amazon, Shopify, Gorgias).
• Manage product listings, including SKU setup and maintenance.
• Assist B2B clients with technical and platform-related concerns.
• Collaborate with internal teams for escalations and resolutions.

Skills

Tier 3 experience

eCommerce experience

SKU management

B2B support

SaaS support

Job description

Job description:

We’re looking for an experienced Tier 3 Technical Support professional with a strong SaaS and eCommerce background to support our B2B clients.

Responsibilities:

• Handle Tier 3 technical support and complex issue resolution
• Support eCommerce platforms (Amazon, Shopify, Gorgias)
• Manage product listings, including SKU setup and maintenance
• Assist B2B clients with technical and platform-related concerns
• Collaborate with internal teams for escalations and resolutions

Requirements:

• Minimum of 1 year Tier 3 Technical Support experience
• Strong eCommerce experience (Amazon, Shopify, Gorgias)
• Experience in product listing and SKU management
• B2B (Business-to-Business) support experience
• SaaS support experience

Work Set-Up:

• Full onsite training in Double Dragon, Pasay
• Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite

Availability:

• Must be available to start ASAP

Hiring Process:

• HR Interview
• Assessment
• Client Interview
• JO