About the role
The E-Commerce Sales Specialist will manage, maintain, and grow the company's online selling channels and digital advertising activities. This role will oversee Lazada, Shopee, Instagram, and Meta Ads to increase online sales, improve product visibility, generate qualified leads, and strengthen the company's digital presence. The position covers end-to-end e-commerce operations and works closely with different departments to support smooth online business operations and consistent sales growth.
Key responsibilities
- Manage and maintain the company's Lazada, Shopee, Instagram, and Meta Ads platforms.
- Create, update, and optimize product listings, descriptions, images, pricing, and promotional information.
- Monitor online orders, fulfilment status, customer inquiries, and post-purchase concerns.
- Engage with customers across digital platforms and support a positive online shopping experience.
- Coordinate inventory availability, order processing, and product information with relevant departments.
- Plan and execute promotional campaigns to increase sales and product visibility.
- Manage paid advertising activities, including campaign setup, monitoring, optimization, and budget coordination.
- Generate qualified leads through digital channels and support sales conversion initiatives.
- Track and analyse sales, advertising, traffic, conversion, and platform performance metrics.
- Prepare regular performance reports and recommend actions to improve online sales and digital presence.
What we're looking for
- At least 2-3 years of relevant experience in e-commerce operations, online selling, and digital platform management.
- Hands-on experience managing online marketplaces and social media selling channels.
- Experience with Lazada, Shopee, Instagram, and Meta Ads is highly relevant.
- Strong understanding of product listing optimization, online promotions, paid advertising, and sales performance analysis.
- Experience in pharmaceutical, healthcare, wellness, medical supplies, or retail distribution is a strong advantage.
- Proactive, organized, sales-driven, and analytical approach to work.
- Strong coordination and communication skills, with the ability to work effectively across different departments.
- Ability to manage multiple e-commerce activities while maintaining accuracy and consistent follow-through.