E‑commerce Non-Voice Support Specialist (Email & Chat)

VXI Global Holdings B.V. (Philippines); Quezon City; On-site; PHP 223,000 - 257,000; Full time

Benefits offered by this job

Performance incentives

Quarterly Performance Rewards

Up to 10% Night Differential Pay

HMO on your first day + up to three (3

Life insurance up to 500K

Salary payout every 2 weeks

Fast-Moving Career Progression

Employee discount at select partnerEst

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Non-Voice Support Champion to handle customer inquiries through email and messaging. You will resolve issues, deliver accurate information, and ensure a positive shopping experience.

The role requires at least 6 months in a BPO environment, strong communication skills, and a willingness to work onsite at Bridgetowne, Quezon City. A competitive monthly salary and supportive team await you.

Qualifications

• Ability to engage with customers via non-voice channels.
• At least 6 months BPO experience.
• Willingness to work onsite at Bridgetowne, Quezon City.

Responsibilities

• Interact with customers via non-voice channels to resolve inquiries and provide solutions.
• Maintain high-quality, timely responses and customer satisfaction.
• Collaborate with teammates to ensure consistent and exceptional support.

Skills

Effective communication

Customer service

Education

Senior High School or college / 2-year vocational or associate degree

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Non-Voice Support Champion to handle customer inquiries through email and messaging. You will resolve issues, deliver accurate information, and ensure a positive shopping experience.

The role requires at least 6 months in a BPO environment, strong communication skills, and a willingness to work onsite at Bridgetowne, Quezon City. A competitive monthly salary and supportive team await you.