E‑Commerce Fraud & Support Specialist

Wipro; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Incentives and rewards

HMO from day two

Gym/Karaoke/Pantry facilities

Night shift differential pay

Career growth opportunities

Accessible work location

Fun environment

Job summary

Wipro in Cebu City, Philippines, seeks a customer-support professional to deliver effective technical assistance in risk and fraud, resolving client issues by phone, chat, or email and escalating when needed.

The role emphasizes strong English communication, attention to detail, multitasking, and teamwork, with opportunities for growth and a supportive work environment. Training and onboarding are provided for diverse applicants.

Qualifications

• Strong written and spoken English proficiency.
• Excellent communication and interpersonal skills.
• Knowledge of online risk and fraud concepts.
• Ability to follow standard processes to resolve queries.
• Flexibility to multitask and work with teams or individually.

Responsibilities

• Identify and mitigate fraud.
• Promote sales.
• Provide one-call, chat and email resolutions.
• Follow up with customers.
• Coordinate with third-party teams.
• Utilize program tools effectively.
• Perform basic troubleshooting.

Skills

English proficiency

Communication skills

Interpersonal skills

Online risk and fraud knowledge

Objectivity

Multitasking

Schedule flexibility

Attention to detail

Critical thinking

Internet familiarity

Team and solo work

Quality and efficiency

Customer service experience

Adherence to processes

Google apps (Sheets/Docs)

Education

College graduate (any course) or completed at least 2 years

Senior High School graduate

Experience not required

Tools

Google Sheets

Google Docs

Job description

Wipro in Cebu City, Philippines, seeks a customer-support professional to deliver effective technical assistance in risk and fraud, resolving client issues by phone, chat, or email and escalating when needed.

The role emphasizes strong English communication, attention to detail, multitasking, and teamwork, with opportunities for growth and a supportive work environment. Training and onboarding are provided for diverse applicants.