Tech-Savvy Email & Chat Support Specialist

Helpware Inc.; Cebu City; On-site; PHP 300,000 - 480,000; Full time

Job summary

Helpware Inc. is looking for a Customer Service Representative to join our Philippines team in Cebu City. You’ll handle email and chat interactions, solve problems, and guide customers through technical issues with clear, friendly communication.

Ideal candidates have strong English skills (C1 or higher), at least one year in customer service, and a passion for delivering outstanding customer experiences. You’ll work independently in a fast-paced environment while collaborating with teammates for

Qualifications

• Fluent English with strong written and verbal communication.
• At least 1 year of professional customer service or equivalent.
• Experience supporting customers via e-mail and/or chat.
• Ability to tailor communication to different audiences and manage multiple inquiries.
• Self-motivated, organized and detail-oriented in a fast-paced environment.
• Team-oriented with willingness to share knowledge and feedback.

Responsibilities

• Provide email and chat support to customers.
• Diagnose and resolve technical issues and guide users to solutions.
• Explain steps clearly and patiently, building positive customer relationships.
• Prioritize and manage multiple inquiries to meet timelines.
• Deliver excellent customer experience and ownership of case resolution.

Skills

English proficiency

Customer service

Email support

Communication adaptability

Time management

Team collaboration

Problem solving

Tools

Zendesk

Freshdesk

Office 365

Job description

Helpware Inc. is looking for a Customer Service Representative to join our Philippines team in Cebu City. You’ll handle email and chat interactions, solve problems, and guide customers through technical issues with clear, friendly communication.

Ideal candidates have strong English skills (C1 or higher), at least one year in customer service, and a passion for delivering outstanding customer experiences. You’ll work independently in a fast-paced environment while collaborating with teammates for