Technical Support Representative – Up to ₱28,000 Package | One Ayala, Makati

GAINSTRONG TALENT SOLUTIONS CORP.; Makati; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary packages

Paid training

Night differential

HMO

Career advancement

Overtime pay

Life Insurance

Gym membership

Additional leave

Company events

Company Christmas gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is hiring motivated Technical Support Representatives to join our Makati team at One Ayala. You will assist customers with technical issues and guide them through troubleshooting steps to resolve concerns.

We offer competitive salary packages, paid training, night differential, HMO, and opportunities for career advancement. This role requires customer focus, strong communication, and willingness to learn.

Qualifications

• Minimum 6 months of BPO experience.
• Strong verbal and written communication.
• Basic technical troubleshooting and problem-solving skills.
• Customer-oriented, adaptable, and willing to learn.
• Willing to work on shifting schedules, including night shifts.

Responsibilities

• Provide technical assistance and troubleshooting support to customers experiencing technical issues.
• Identify customer concerns and provide appropriate solutions in a timely and professional manner.
• Guide customers through step-by-step troubleshooting procedures.
• Document customer interactions, technical issues, and resolutions accurately.
• Escalate complex technical concerns to the appropriate support team when necessary.
• Maintain excellent customer service and ensure a positive customer experience.
• Meet established performance standards, quality guidelines, and productivity targets.

Skills

Verbal communication

Written communication

Troubleshooting

Customer service

Adaptability

Learning

Education

High School Graduate

Job description

Are you ready to take your career to the next level in the BPO industry?

We are looking for motivated and customer-focused Technical Support Representatives to join our growing team in One Ayala, Makati. If you are someone who enjoy helping customers resolve technical concerns, this is an excellent opportunity to grow your career with competitive compensation and exciting employee benefits.

Key Responsibilities:

• Provide technical assistance and troubleshooting support to customers experiencing technical issues.

• Identify customer concerns and provide appropriate solutions in a timely and professional manner.

• Guide customers through step-by-step troubleshooting procedures.

• Document customer interactions, technical issues, and resolutions accurately.

• Escalate complex technical concerns to the appropriate support team when necessary.

• Maintain excellent customer service and ensure a positive customer experience.

• Meet established performance standards, quality guidelines, and productivity targets.

Qualifications:

• High School Graduate, Senior High School Graduate, or higher educational attainment.

• At least 6 months of BPO experience (6 months and above)

• Good verbal and written communication skills.

• Basic technical troubleshooting and problem-solving skills.

• Customer-oriented, adaptable, and willing to learn.

• Willing to work on shifting schedules, including night shifts, as required.

Benefits:

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount