Customer-Driven Sales & Experience Specialist

Zucari Philippines Ecommerce Inc.; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading ecommerce firm in Metro Manila is seeking a dedicated Customer Support Specialist. In this role, you'll provide exceptional support across various channels, drive sales through effective techniques, and collaborate with multiple departments to ensure customer satisfaction. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to continuous personal development. Join us to deliver outstanding experiences and build customer loyalty.

Qualifications

• Experience in customer support roles, handling communications via multiple channels.
• Proven skills in driving sales targets and resolving customer complaints.
• Ability to work collaboratively across departments.

Responsibilities

• Provide professional customer support through various channels.
• Achieve sales targets by converting leads and upselling.
• Collaborate with other departments to resolve customer issues.
• Document interactions accurately and maintain compliance with company policies.
• Engage in continuous personal development through training.

Skills

Customer support

Sales techniques

Communication

Empathy

Problem-solving

Job description

A leading ecommerce firm in Metro Manila is seeking a dedicated Customer Support Specialist. In this role, you'll provide exceptional support across various channels, drive sales through effective techniques, and collaborate with multiple departments to ensure customer satisfaction. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to continuous personal development. Join us to deliver outstanding experiences and build customer loyalty.