E-Commerce Customer Service Representative

Biocostech Philippines Corp; Laguna; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

HMO

Insurance Health & Wellness

Professional Development

Job summary

Biocostech Philippines Corp is seeking an E-Commerce Customer Service Representative in Laguna. The role involves handling customer inquiries via phone and email, processing orders, and coordinating with other departments to resolve issues.

A fast-paced environment with attention to detail is expected. Candidates should have a high school diploma or equivalent, experience in customer service or e-commerce, and knowledge of CRM systems.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or e-commerce preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Basic computer literacy.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, addressing questions or complaints promptly and professionally.
• Manage orders, returns, and exchanges while liaising with other departments to resolve customer issues.

Skills

Communication skills

Interpersonal skills

Problem solving

CRM familiarity

Multi-channel support

Detail oriented

Education

High school diploma

Tools

CRM software

Job description

E-Commerce Customer Service Representative

Biocostech Philippines Corp

Negotiable

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Professional Development

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Job Responsibilities:

eCommerce Customer Service Representatives respond to customer inquiries via phone and email, addressing any questions or complaints promptly and professionally. Their responsibilities also extend to managing orders, returns, and exchanges while liaising with other departments to resolve any customer issues.

Desired Skills and Experience:

• Assist customers with inquiries via phone, email, and chat
• Process and track customer orders, refunds, and exchanges
• Resolve customer complaints and issues promptly and effectively
• Provide product information and recommendations
• Collaborate with other departments to resolve complex issues
• Maintain detailed and accurate customer records
• Identify and report trends in customer feedback
• Support the continuous improvement of customer service processes
• Customer Relationship Management (CRM) software
• Multi-channel communication (phone, email, chat)
• Problem-solving

Qualifications:

• High school diploma or equivalent
• Previous experience in customer service or E-commerce preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving mindset and attention to detail
• Basic computer literacy and familiarity with CRM systems

Customer Service

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HR Recruitment Specialist Biocostech Philippines Corp

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