E-commerce Customer Support Specialist

Biocostech Philippines Corp; Laguna; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

HMO

Insurance Health & Wellness

Professional Development

Job summary

Biocostech Philippines Corp is seeking an E-Commerce Customer Service Representative in Laguna. The role involves handling customer inquiries via phone and email, processing orders, and coordinating with other departments to resolve issues.

A fast-paced environment with attention to detail is expected. Candidates should have a high school diploma or equivalent, experience in customer service or e-commerce, and knowledge of CRM systems.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or e-commerce preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Basic computer literacy.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, addressing questions or complaints promptly and professionally.
• Manage orders, returns, and exchanges while liaising with other departments to resolve customer issues.

Skills

Communication skills

Interpersonal skills

Problem solving

CRM familiarity

Multi-channel support

Detail oriented

Education

High school diploma

Tools

CRM software

Job description

Biocostech Philippines Corp is seeking an E-Commerce Customer Service Representative in Laguna. The role involves handling customer inquiries via phone and email, processing orders, and coordinating with other departments to resolve issues.

A fast-paced environment with attention to detail is expected. Candidates should have a high school diploma or equivalent, experience in customer service or e-commerce, and knowledge of CRM systems.